FAL AWARDED AS ‘CUSTOMER-FRIENDLY’ COMPANY: SECOND IN ITALY AMONG RAILWAY COMPANIES FOR BEST CUSTOMER SERVICE

With a score of 7.36, Ferrovie Appulo Lucane ranks second in Italy among railway transport companies for best customer service (first Italo with 8.24; third Trenitalia with 7.21). This emerges from “Italy’s Best Customer Service 2025/2026,” the survey conducted by L’Economia del Corriere della Sera and the international research and analysis company Statista, which ranks the best companies based on the efficiency of their customer services. The survey involved over 4,000 competitors divided into 141 categories, and FAL is among the 463 competitors nominated “Italy’s Best Customer Service 2025/2026”; the opinions of 15,000 people were collected, who assigned a score based on the following criteria: service availability, customer orientation, professional competence, communication quality, variety of solutions offered. Great satisfaction is expressed by the Board of Directors and President Vittorio Zizza and by the entire FAL management team: “We are truly proud that our customers appreciate the quantity and quality of the services we have implemented to improve customer interaction and satisfaction. Over 15 years ago, FAL was one of the first public transport companies in Italy to create a Facebook page – they add – and gradually, thanks to the commitment of the Board of Directors and management, who have always placed the customer at the center of the company’s mission, and to the great work of the Offices, particularly the External Relations Office, we have managed to build a new relationship with customers, increasingly open and constructive. This recognition is a source of pride for us, but also an incentive to continue improving and advancing on this path, making the best use of the opportunities that new technologies provide to ensure that the Company truly serves its customers.” Currently, the communication channels between FAL and its customers include the Facebook page, the company website (http://ferrovieappulolucane.it/), which offers the ability to track vehicles in real time and chat with the Company in real time; the FAL APP, the toll-free number 800.050.500 and, of course, a dedicated email for external relations, where it is possible to send reports, complaints and indicate specific travel needs. All communication channels guarantee customers real-time feedback.

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