FAL TAP&GO

Your journey at your
fingertips

With the Tap & Go service, you can access our trains and buses simply by using your contactless payment card or smartphone, without the need to purchase a paper ticket in advance.

Access through the gates at FAL stations and stops, as well as on-board bus validators, will be authorized not only with tickets purchased through traditional methods (paper, website, or app), but also by using a contactless card or an NFC-enabled smartphone. The service is secure, certified, and utilizes the highest Nexi protection standards.

How It Works

By train
  1. Departure (TAP IN): hold your contactless card or NFC-enabled smartphone near the device displaying the symbol and wait for the access gate to open. At stations/stops where there are no gates with turnstiles equipped with contactless readers, use the dedicated POS readers located in the waiting rooms or on the platforms.
  2. Arrival (TAP OUT): upon arrival, repeat the operation at the exit turnstile to open the exit gate of the arrival station/stop;

Fares: you will be charged the ordinary fare for the route traveled, without any additional commission.

Warning: If you forget to “Tap Out” upon arrival, the system will automatically charge the maximum fare applicable for that line.

The following are the stations/stops where the Tap & Go service is currently available.

  • Puglia: Bari Centrale, Bari Scalo, Bari Policlinico, Modugno, Palo del Colle, Binetto, Grumo Appula, Toritto, Altamura, Gravina.
  • Basilicata: Venusio, Matera Serra Rifusa, Matera Villa Longo, Matera Centrale, Matera Sud, Avigliano Città, Potenza Santa Maria, Potenza Rione Mancusi, Potenza Città, Potenza San Rocco, Potenza Inferiore, Potenza Inferiore Scalo, Potenza Terminal Gallitello.

The Tap & Go service is currently not available for passengers traveling to and/or departing from the following stations/stops:

  • Mellitto, Pescariello, Marinella, Irsina, Genzano di Lucania, Tarantella, Acerenza, Pietragalla, San Nicola, Avigliano Lucania, Tiera, Potenza Macchia Romana, Moccaro. 
By Bus
  1. Board the bus and use the ticket machine equipped with a touch-screen monitor to select your destination on the device.
  2. Select your destination on the monitor. Based on the vehicle’s position, the system will calculate the fare in accordance with the bus fare system and without any surcharge.
  3. Hold your card near the reader: the validator will light up green to confirm payment.

The Card can be used to purchase a single ticket, valid for a single passenger (it is not possible to use the same card for more than one passenger).

It is not possible to purchase reduced-fare tickets or weekly/monthly passes.

The service is active on the following bus routes:

  • BARI – Modugno – Bitetto – Binetto – Palo del Colle – Grumo Appula – Toritto – Altamura – Gravina – MATERA – Irsina – Poggiorsini – Spinazzola – Genzano di Lucania – POTENZA;
  • MATERA – Montescaglioso – Ferrandina – Pisticci – Montalbano Jonico;
  • POTENZA – Avigliano – Pietragalla – Pignola – Abriola – Calvello – Laurenzana;
  • Lagonegro – Sala Consilina – Atena Lucana – Brienza – Nemoli – Marsico Nuovo – Villa d’Agri;
  • Lagonegro – Lauria – Praia a Mare – Castelluccio Inferiore – Castelluccio Superiore – Rotonda – Laino Borgo;
  • Paestum – POTENZA.
Accepted Circuits

You can use credit, debit, or prepaid cards from the following circuits:

  • VISA and Visa Electron.
  • MasterCard and Maestro.
  • V PAY.
  • Postamat / Postepay (co-branded with the circuits mentioned above).
FAQ
How does the charge for the ticket purchase work?

Depending on your banking circuit, the actual charge for the ticket purchase may occur with a delay, even of several days. Each banking circuit performs a pre-authorization based on specific tariff conditions; therefore, we invite you to contact your bank to learn about the specific conditions before using the Tap & Go service.

For any complaints, please follow the instructions on the company website at this link

No. The station where the TAP IN is performed and the one where the TAP OUT is performed cannot be the same. If two TAPs are recorded at the same station with a time interval of more than 30 minutes, an amount corresponding to twice the maximum fare for that line will be charged.

Yes, by performing TAPs at the departure and arrival stations each time. At the end of the day, the system charges the amount corresponding to all completed journeys.

Yes, this is normal. The system processes all journeys made at the end of the day. Charges may appear even a few days after the trip. This may depend on your card issuer.

At the time of first use, the Card circuit makes a “pre-authorization” request for a certain amount. Some banking institutions notify their customers of the pre-authorization, which however does not involve any charge until the system has calculated the fare to be applied at the end of the day.

Yes, this is a pre-authorization required by the banking circuit in relation to the use of the Tap & Go system. At the end of the journey, the correct fare based on the trip taken is charged.

Through your bank’s information systems (e.g., APP), you can see the charges on your Card statement.

There can be several reasons, but the most frequent cases are:

  • the Card does not belong to one of the enabled circuits;
  • the Card belongs to one of the enabled circuits but is not contactless;
  • the Card is insolvent (the bank account does not have a sufficient balance, is blocked, or other reasons);
  • the Card has expired.

In these, as in other cases not mentioned, we suggest contacting your bank to identify the cause of the problem.

Simply provide the last 4 digits of your Card number, and authorized FAL personnel will be able to verify the ticket issuance in real time.

Yes. The POS terminals are certified by the banks that enable the cards. The Tap & Go system meets the security standards required for any contactless payment transaction and uses Nexi security systems.

If turnstiles and POS terminals are out of service at the departure station, you must use another purchase channel.

If you have performed the TAP IN at the departure station but cannot perform the TAP OUT at the arrival station because the POS terminals are out of service, you can contact FAL customer service at the toll-free number 800.050.500, or by writing to the email address:

You can contact FAL through the following channels:

It is possible to request a refund in the cases and according to the procedures set out in the ‘Refunds and compensation’ section of the FAL website, at the following link: or by writing to the email address:

NO, the Tap & Go system is dedicated only to single-trip tickets.

NO, it is not possible to purchase reduced-fare tickets with the Tap & Go system.

In the case of journeys covered by ‘mixed’ train/replacement bus solutions, it is not possible to use the Tap & Go system.

In case of partial replacement, upon arrival at the station from which you will continue by replacement bus, remember to perform the TAP OUT.
In case of total replacement: if you have not performed the TAP IN, you will need to purchase a ticket using traditional methods; if, however, you performed the TAP IN before the cancellation, perform the TAP OUT at the same station within 30 minutes and there will be no charge.

Journey consultation and blacklisting

At the end of the day, the system processes all journeys made, and charges may occur even several days after the trip, depending on your Card’s circuit.

At the time of first use, the Card circuit makes a “pre-authorization” request for a predetermined amount depending on the banking circuit.

Some banking institutions notify their customers of the pre-authorization, which does not involve any charge until the system has calculated the fare to be applied at the end of the day. Therefore, it is possible to receive a notification from your bank “a transaction has been authorized for the amount of €”, which may depend on your banking circuit, even if the journey has not yet been completed.

At the end of the journey, the correct fare based on the trip taken will be calculated.

The card is not accepted if:

  • expired
  • it does not belong to one of the enabled circuits;
  • it belongs to one of the enabled circuits but is not contactless;
  • it is insolvent (the bank account does not have a sufficient balance, is blocked, or other reasons);

In these cases, it is necessary to contact your bank to identify the cause of the problem.

When it has not been possible to correctly charge the amount due to the card (e.g., insufficient credit), it is automatically placed on a blacklist by the system (“List of rejected cards”). All cards for which access to Tap & Go purchases is inhibited are recorded on the FAL blacklist.

The card enters the blacklist in the following cases:

  • negative outcome of the pre-authorization;
  • insufficient credit limit on the card.

The inclusion of the Card on the blacklist only prevents purchases through the Tap & Go channel.

To remove the Card from the blacklist, it is necessary to regularize your debt position related to the card used:

  • by restoring the credit limit on the Card within 15 days of the denied transaction, as the system will retry to charge the amount due within the 15-day period before permanently blacklisting the card;