{"id":229700,"date":"2024-02-12T18:21:29","date_gmt":"2024-02-12T17:21:29","guid":{"rendered":"https:\/\/ferrovieappulolucane.it\/?page_id=229700"},"modified":"2025-10-17T13:26:30","modified_gmt":"2025-10-17T11:26:30","slug":"reimbursements","status":"publish","type":"page","link":"https:\/\/ferrovieappulolucane.it\/en\/reimbursements\/","title":{"rendered":"Refunds and Compensation"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]To protect the customer, forms of reimbursement have been provided following irregularities or disservices attributable to the Company during the performance of the service.[\/vc_column_text][vc_tta_accordion section_title_tag=\u201dh3\u2033 style=\u201doutline\u201d shape=\u201dsquare\u201d color=\u201dwhite\u201d active_section=\u201d6\u2033 collapsible_all=\u201dtrue\u201d title=\u201dRefund requests are indicated for:\u201d][vc_tta_section title=\u201dANOMALIES IN THE PURCHASE OF TRAVEL TICKETS ONLINE\u201d tab_id=\u201drimborsi1\u2033][vc_column_text]To obtain a reimbursement in the event of anomalies in the purchase of travel tickets made \u201conline\u201d or by credit card, the Customer, within 48 hours following the event that generated the refund request, must forward to Ferrovie Appulo Lucane srl a formal request through methods indicated in the \u201cReimbursement\u201d page, indicating the ticket identification number, the date and time of purchase of the travel ticket.<\/p>\n<p>Within 30 days from the date of receipt of the request, after having carried out further checks and accepted the request, the Company will send a communication to the Customer to inform him\/her of the right to a reimbursement and the methods of reimbursement. The communication will be also sent in case of non-recognition.[\/vc_column_text][vc_btn title=\u201dReimbursements for Anomalies In The Purchase Of Travel Tickets Online\u201d style=\u201dflat\u201d color=\u201dwhite\u201d i_icon_fontawesome=\u201dfa fa-solid fa-file-pdf\u201d css=\u201d.vc_custom_1760700136288{border-top-width: 3px !important;border-right-width: 3px !important;border-bottom-width: 3px !important;border-left-width: 3px !important;border-left-style: solid !important;border-right-style: solid !important;border-top-style: solid !important;border-bottom-style: solid !important;border-radius: 15px !important;border-color: #578238 !important;}\u201d add_icon=\u201dtrue\u201d link=\u201durl:https%3A%2F%2Fferrovieappulolucane.it%2Fdocs%2Frefundrequest_1.pdf|target:_blank\u201d][\/vc_tta_section][vc_tta_section title=\u201dANOMALIES IN THE PURCHASE OF SELF-SERVICE TRAVEL TICKETS\u201d tab_id=\u201drimborsi2\u2033][vc_column_text]To obtain a refund for the ticket purchased and not used due to anomalies that occurred in the purchase of travel tickets made at the automatic ticket machines (failure to issue the ticket and\/or otherwise), the Customer, within 48 hours following the event which caused the request of reimbursement, will have to forward a formal request to Ferrovie Appulo Lucane srl using the methods indicated on the \u201cReimbursement\u201d page, indicating the location of the automatic ticket machine, the date and time of purchase of the travel ticket and the anomaly occurred. Within 30 days from the date of receipt of the request, after having carried out further checks and accepted the request, the Company will send a communication to the Customer to inform him of the right to a refund and the methods of reimbursement itself.<\/p>\n<p>The communication is also sent in case of non-recognition.[\/vc_column_text][vc_btn title=\u201dReimbursements for Anomalies In The Purchase Of Self-Service Travel Tickets\u201d style=\u201dflat\u201d color=\u201dwhite\u201d i_icon_fontawesome=\u201dfa fa-solid fa-file-pdf\u201d css=\u201d.vc_custom_1760700170847{border-top-width: 3px !important;border-right-width: 3px !important;border-bottom-width: 3px !important;border-left-width: 3px !important;border-left-style: solid !important;border-right-style: solid !important;border-top-style: solid !important;border-bottom-style: solid !important;border-radius: 15px !important;border-color: #578238 !important;}\u201d add_icon=\u201dtrue\u201d link=\u201durl:https%3A%2F%2Fferrovieappulolucane.it%2Fdocs%2Frefundrequest_2.pdf|target:_blank\u201d][\/vc_tta_section][vc_tta_section title=\u201dFOR NON-OPERATION OF THE TRANSPORT\u201d tab_id=\u201drimborsi3\u2033][vc_column_text]As regulated by EC Regulation No. 1371\/2007, in case of irregular services, due to non-compliance attributable to Ferrovie Appulo Lucane srl, for which a delay in arriving at the final destination of the journey of more than 60 minutes is foreseeable, the Customer can obtain reimbursement of the cost of<\/p>\n<p>ticket purchased:<\/p>\n<ul>\n<li>for the part of the travel not yet made;<\/li>\n<li>for the entire travel if the Customer does not intend to start the travel;<\/li>\n<li>for the entire travel (including the part already made) if the continuation of the travel is no longer useful in relation to the initial programme.<\/li>\n<\/ul>\n<p>To obtain a reimbursement, the single ticket must be validated upon departure no earlier than 15 minutes from the start of the disruption that caused the inconvenience and no later than the time in which it ends.<\/p>\n<p>For season ticket holders, the reimbursement is equal to the amount of the daily fee compared to the cost of the season ticket.<\/p>\n<p>To obtain a reimbursement of the purchased and unused ticket, for the aforementioned reasons, the Customer, within 48 hours following the event that generated the reimbursement request, must send a formal request using the methods indicated in the \u201cReimbursement\u201d page, attaching a scan of the travel document; in case of a ticket purchased online or via the App, the ticket identification number, date and time of purchase of the travel ticket must be indicated. Furthermore, the Customer must declare: day, place, time and line subject to the lack of service.<\/p>\n<p>Within 30 days from the date of receipt of the reimbursement request, after having carried out further checks and accepted the request, the Company will send a communication to the Customer to inform of the right to a refund and the methods of reimbursement.<\/p>\n<p>The communication is also sent in case of non-recognition.<\/p>\n<p>No form of reimbursement is foreseen:<\/p>\n<ul>\n<li>for missed or irregular services due to causes of force majeure, such as natural disasters, atmospheric events, vehicle unexpected events, strikes and, in any case, for causes deriving from situations not attributable to the Company;<\/li>\n<li>if its amount is less than 4 Euros;<\/li>\n<li>in case of theft, loss, deterioration of the ticket and in case of non-use due to the Customer\u2019s own actions;<\/li>\n<li>for tickets and season tickets at promotional rates.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_btn title=\u201dReimbursements for Non-Operation Of The Transport\u201d style=\u201dflat\u201d color=\u201dwhite\u201d i_icon_fontawesome=\u201dfa fa-solid fa-file-pdf\u201d css=\u201d.vc_custom_1760700205943{border-top-width: 3px !important;border-right-width: 3px !important;border-bottom-width: 3px !important;border-left-width: 3px !important;border-left-style: solid !important;border-right-style: solid !important;border-top-style: solid !important;border-bottom-style: solid !important;border-radius: 15px !important;border-color: #578238 !important;}\u201d add_icon=\u201dtrue\u201d link=\u201durl:https%3A%2F%2Fferrovieappulolucane.it%2Fdocs%2Frefundrequest_3.pdf|target:_blank\u201d][\/vc_tta_section][\/vc_tta_accordion][vc_tta_accordion section_title_tag=\u201dh3\u2033 style=\u201doutline\u201d shape=\u201dsquare\u201d color=\u201dwhite\u201d active_section=\u201d6\u2033 collapsible_all=\u201dtrue\u201d title=\u201dReimbursement claims are expected for:\u201d][vc_tta_section title=\u201dREIMBURSEMENT FOR SINGLE RIDE TICKETS IN CASE OF IRREGULAR SERVICES\u201d tab_id=\u201dindennizzi1\u2033][vc_column_text]In cases where a delay of more than 60 minutes is foreseeable in arriving at the final destination of the journey, due to non-compliance attributable to Ferrovie Appulo Lucane srl, the user who has not requested a refund according to the instructions given in the \u201c<strong>Refunds<\/strong>\u201d section and has continued the journey towards the final destination with the replacement bus services made available if necessary or with the first available journey, or by following an alternative itinerary without paying any price difference, he can request the recognition of a delay compensation equal to:<\/p>\n<ul>\n<li>25% of the single ticket price for a delay between 60 and 119 minutes;<\/li>\n<li>50% of the single ticket price for a delay of 120 minutes or more.<\/li>\n<\/ul>\n<p>For season ticket holders, the reimbursement is calculated, in the percentages specified above, compared to the daily quota of the full cost of the season ticket. To obtain the reimbursement, the user must within 48 hours following the event that generated the request for reimbursement, in case of single journey tickets, or within 48 hours following the expiry of validity of the travel ticket, in the case of weekly and monthly season tickets, will have to forward a formal request through the methods indicated on the \u201cReimbursement\u201d page to Ferrovie Appulo Lucane srl, accompanied by the original travel document and a copy of the identity document.<\/p>\n<p>In the case of a ticket purchased online or via the App, the ticket identification number, date and time of purchase of the travel ticket must be indicated.<\/p>\n<p><strong>Furthermore, the user must declare: day, place, time and line affected by the delay.<\/strong> In the case of sending via the Postal Service, the stamp of the accepting Post Office will prevail.<\/p>\n<p>The request can also be forwarded by filling out the appropriate \u201c<a href=\"https:\/\/ferrovieappulolucane.it\/docs\/modulo_indennizzi_2024.pdf\" target=\"_blank\" rel=\"noopener\" aria-expanded=\"false\"><strong>REIMBURSEMENT REQUEST FORM<\/strong><\/a>\u201d or by filling out the form below.<\/p>\n<p>Within 30 days from the date of receipt of the reimbursement request, after having carried out further checks and accepted the request, the Company will proceed with sending the feedback to the user with the indication of the payment methods.<\/p>\n<p>The communication is also sent in case of non-recognition.<\/p>\n<p><strong>The right to reimbursement is not recognized:<\/strong><\/p>\n<ul>\n<li>to holders of free tickets;<\/li>\n<li>to holders of tickets and season tickets at a promotional rate;<\/li>\n<li>for missed or irregular services due to causes of force majeure, such as natural disasters, atmospheric events, vehicle accidents, strikes, road interruptions or, in any case, for causes deriving from situations not attributable to the Company;<\/li>\n<li>if the user was adequately informed of the delay at the time of purchasing the ticket;<\/li>\n<li>if the delay in the expected arrival time by continuing the journey on a different service or based on an alternative itinerary remains less than 60 minutes;<\/li>\n<li>if its amount is less than 4 Euros<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_btn title=\u201dReimbursement claims For Single Ride Tickets In Case Of Irregular Services\u201d style=\u201dflat\u201d color=\u201dwhite\u201d i_icon_fontawesome=\u201dfa fa-solid fa-file-pdf\u201d css=\u201d.vc_custom_1760700240673{border-top-width: 3px !important;border-right-width: 3px !important;border-bottom-width: 3px !important;border-left-width: 3px !important;border-left-style: solid !important;border-right-style: solid !important;border-top-style: solid !important;border-bottom-style: solid !important;border-radius: 15px !important;border-color: #578238 !important;}\u201d add_icon=\u201dtrue\u201d link=\u201durl:https%3A%2F%2Fferrovieappulolucane.it%2Fdocs%2Freimbursementsclaim_1.pdf|target:_blank\u201d][\/vc_tta_section][vc_tta_section title=\u201dCOMPENSATION FOR MONTHLY REIMBURSEMENTS IN CASES OF REPEATED IRREGULAR SERVICES\u201d tab_id=\u201dindennizzi2\u2033][vc_column_text]In the event of repeated irregular services, due to non-compliance attributable to Ferrovie Appulo Lucane srl, monthly season ticket holders are entitled to compensation equal to 10% of the cost of the monthly season ticket if the monthly reliability index published on the website is lower or equal to 90%. Passengers with a monthly pass are entitled to compensation in the event that, during the period of validity of the same, they incur a succession of delays or cancellations which are not replaced with car races, in relation to the line for which the pass was issued.<\/p>\n<p>By the last day of the month following the month in which the season ticket is issued, Ferrovie Appulo Lucane srl will publish the so-called ticket on its website. <a href=\"https:\/\/ferrovieappulolucane.it\/en\/reimbursements\/reliability-index\/\" target=\"_blank\" rel=\"noopener\" aria-expanded=\"false\">reliability index<\/a> of the following lines:<\/p>\n<ul>\n<li><strong>Line Bari \u2013 Gravina<\/strong><\/li>\n<li><strong>Line Altamura \u2013 Gravina<\/strong><\/li>\n<li><strong>Line Altamura \u2013 Matera<\/strong><\/li>\n<li><strong>Line Avigliano \u2013 Potenza<\/strong><\/li>\n<li><strong>Line Genzano \u2013 San Nicola<\/strong><\/li>\n<\/ul>\n<p>The reliability index takes into account cancellations made (without replacement service) and any delays exceeding 15 minutes in relation to the scheduled service.<\/p>\n<p>To obtain reimbursement for the monthly subscription by the end of the month following the month in which the reliability index is published, the user must send a formal request to the Company in the way indicated on the \u201c<strong>Reimbursement<\/strong>\u201d page, accompanied by the original travel document and the copy of the identity document.<\/p>\n<p>In the case of a ticket purchased online or via the App, the ticket identification number, date and time of purchase of the travel ticket must be indicated.<\/p>\n<p>In case of sending via the Postal Service, the stamp of the accepting Post Office will prevail. Within 30 days from the date of receipt of the reimbursement request, after having carried out further checks and accepted the request, the Company will proceed with sending the feedback to the user with an indication of the payment methods.<\/p>\n<p>The communication is also sent in the event of non-recognition of reimbursement. The request can also be forwarded by filling out the appropriate \u201c<a href=\"https:\/\/ferrovieappulolucane.it\/docs\/modulo_indennizzi_2024.pdf\" target=\"_blank\" rel=\"noopener\" aria-expanded=\"false\"><strong>REIMBURSEMENT REQUEST FORM<\/strong><\/a>\u201d or <strong>by filling out the form below<\/strong>.<\/p>\n<p><strong>Delay reibursement for repeated irregular services is not recognized:<\/strong><\/p>\n<ul>\n<li>to holders of free tickets;<\/li>\n<li>for cancelled or irregular services due to causes of force majeure, such as natural disasters, atmospheric events, vehicle accidents, strikes, road interruptions or, in any case, for causes deriving from situations not attributable to the Company.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_btn title=\u201dCompensation For Monthly Reimbursements In Cases Of Repeated Irregular Services\u201d style=\u201dflat\u201d color=\u201dwhite\u201d i_icon_fontawesome=\u201dfa fa-solid fa-file-pdf\u201d css=\u201d.vc_custom_1760700276968{border-top-width: 3px !important;border-right-width: 3px !important;border-bottom-width: 3px !important;border-left-width: 3px !important;border-left-style: solid !important;border-right-style: solid !important;border-top-style: solid !important;border-bottom-style: solid !important;border-radius: 15px !important;border-color: #578238 !important;}\u201d add_icon=\u201dtrue\u201d link=\u201durl:https%3A%2F%2Fferrovieappulolucane.it%2Fdocs%2Freimbursementsclaim_2.pdf|target:_blank\u201d][\/vc_tta_section][vc_tta_section title=\u201dREIMBURSEMENT IN THE EVENT OF FAILURE TO COMPLY WITH THE TIMES COMMUNICATED FOR RESTORATION OF THE AVAILABILITY OF INFRASTRUCTURES OR STATION EQUIPMENT\u201d tab_id=\u201dindennizzi3\u2033][vc_column_text]In compliance with the provisions of Resolution n. 106 of 25 October 2018 of the Transport Regulatory Authority, Ferrovie Appulo Lucane srl undertakes to recognize a reimbursement to travellers with disabilities and reduced mobility who use transport services in the event that, in the presence of non-functioning equipment, if not failure to function is reported or the recovery times communicated or corrected are not respected.<\/p>\n<p>The methods for the calculation of the reimbursement are shown below. To obtain the reimbursement, the traveller must send a formal request to the Company within 48 hours following the event that generated the request, using the methods indicated on the \u201c<strong>Reimbursement<\/strong>\u201d page, accompanied by an original and a copy of the travel document and of the identity document.<\/p>\n<p>In the case of a ticket purchased online or via the App, the ticket identification number or the date and time of purchase of the travel ticket must be indicated. Furthermore, the traveller must declare: day, place, time and line of the missed service. In the case of sending via the Postal Service, the stamp of the accepting Post Office will prevail.<\/p>\n<p>The request can also be forwarded by filling out the appropriate \u201c<a href=\"https:\/\/ferrovieappulolucane.it\/docs\/modulo_indennizzi_2024.pdf\" target=\"_blank\" rel=\"noopener\" aria-expanded=\"false\"><strong>REIMBURSEMENT REQUEST FORM<\/strong><\/a>\u201d or <strong>by filling out the form below<\/strong>.<\/p>\n<p>Within 30 days from the date of receipt of the reimbursement request, after having carried out further checks and accepted the request, the Company will send a communication to the domicile or e-mail address indicated by the applicant. The communication is also sent in case of non-recognition.<\/p>\n<p><strong>Reimbursement for delay is not recognized:<\/strong><\/p>\n<ul>\n<li>to holders of free tickets;<\/li>\n<li>in the event that the equipment is functioning, the failure to function is reported or the recovery times communicated or rectified have been respected;<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_btn title=\u201dReimbursement In The Event Of Failure To Comply With The Times Communicated For Restoration Of The Availability Of Infrastructures Or Station Equipment\u201d style=\u201dflat\u201d color=\u201dwhite\u201d i_icon_fontawesome=\u201dfa fa-solid fa-file-pdf\u201d css=\u201d.vc_custom_1760700312644{border-top-width: 3px !important;border-right-width: 3px !important;border-bottom-width: 3px !important;border-left-width: 3px !important;border-left-style: solid !important;border-right-style: solid !important;border-top-style: solid !important;border-bottom-style: solid !important;border-radius: 15px !important;border-color: #578238 !important;}\u201d add_icon=\u201dtrue\u201d link=\u201durl:https%3A%2F%2Fferrovieappulolucane.it%2Fdocs%2Freimbursementsclaim_3.pdf|target:_blank\u201d][\/vc_tta_section][vc_tta_section title=\u201dREIMBURSEMENT IN THE EVENT OF FAILURE TO COMPLY WITH THE INFORMATION PROVIDED REGARDING THE USABILITY OF THE ROLLING STOCK\u201d tab_id=\u201dindennizzi4\u2033][vc_column_text]In the event that a trip indicated on the published timetable as usable by users with disabilities or reduced mobility is made with unsuitable material or replaced with a replacement or supplementary service that is not accessible or unsuitable, the user with disabilities or reduced mobility who has already purchased a travel ticket that can be used for the journey concerned is entitled, in addition to a refund of the ticket, in case he\/she has not benefited from the benefits provided for by the art. 30 of Regional Law n. 18\/2003, to a compensation of \u20ac 4.00.<\/p>\n<p>To obtain the reimbursement, for the aforementioned reasons, the traveller must send a formal request to the Company within 48 hours following the event that generated the reimbursement request, following the methods indicated on the \u201c<strong>Reimbursement<\/strong>\u201d page, accompanied by the original travel document and copy of identity document.<\/p>\n<p>In the case of a ticket purchased online or via the App, the ticket identification number or the date and time of purchase of the travel ticket must be indicated.<\/p>\n<p>Furthermore, the traveller must declare: day, place, time and line of the missed service. In the case of sending via the Postal Service, the stamp of the accepting Post Office will prevail.<\/p>\n<p>The request can also be forwarded by filling out the appropriate \u201c<a href=\"https:\/\/ferrovieappulolucane.it\/docs\/modulo_indennizzi_2024.pdf\" target=\"_blank\" rel=\"noopener\" aria-expanded=\"false\"><strong>REIMBURSEMENT REQUEST FORM<\/strong><\/a>\u201c, or <strong>by filling out the form below<\/strong>.<\/p>\n<p>Within 30 days from the date of receipt of the reimbursement request, after having carried out further checks and accepted the request, the Company will proceed with sending a communication to the domicile or e-mail address indicated by the applicant.<\/p>\n<p>The communication is also sent in case of non-recognition.<\/p>\n<p><strong>Reimbursement for delay is not recognized:<\/strong><\/p>\n<ul>\n<li>to holders of free tickets;<\/li>\n<li>in the event that a journey indicated on the published timetable as usable by users with disabilities or reduced mobility is made with suitable material or replaced with a replacement or supplementary car service accessible or suitable for users with disabilities or reduced mobility.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_btn title=\u201dReimbursement In The Event Of Failure To Comply With The Information Provided Regarding The Usability Of The Rolling Stock\u201d style=\u201dflat\u201d color=\u201dwhite\u201d i_icon_fontawesome=\u201dfa fa-solid fa-file-pdf\u201d css=\u201d.vc_custom_1760700346539{border-top-width: 3px !important;border-right-width: 3px !important;border-bottom-width: 3px !important;border-left-width: 3px !important;border-left-style: solid !important;border-right-style: solid !important;border-top-style: solid !important;border-bottom-style: solid !important;border-radius: 15px !important;border-color: #578238 !important;}\u201d add_icon=\u201dtrue\u201d link=\u201durl:https%3A%2F%2Fferrovieappulolucane.it%2Fdocs%2Freimbursementsclaim_4.pdf|target:_blank\u201d][\/vc_tta_section][vc_tta_section title=\u201dAUTOMATIC COMPENSATION IN CASE OF DELAYED RESPONSE TO THE COMPLAINT\u201d tab_id=\u201d1726829497548-44404758-cfa9\u2033][vc_column_text]In cases where the Company finds a late complaint, the user has the right to receive automatic compensation commensurate with the price of the travel ticket relating to the transport service in the amount of:<\/p>\n<ul>\n<li><strong>10% in the case of a response provided between the ninety-first and one hundred and twentieth day from receipt of the complaint;<\/strong><\/li>\n<li><strong>20% in the event of a response not provided within the one hundred and twentieth day of receipt of the complaint.<\/strong><\/li>\n<\/ul>\n<p>For season ticket holders the compensation is calculated, in the percentages specified above, with respect to daily share of the full cost of the subscription.<\/p>\n<p>To obtain compensation, the user must submit a formal request by resubmitting the request already sent, taking care to highlight the date of submission of the late complaint.<\/p>\n<p>The methods for sending the compensation request remain those indicated in the \u201cRefunds and Compensation\u201d page.<\/p>\n<p>In the case of sending via the Postal Service, the stamp of the accepting Post Office will prevail.<\/p>\n<p>The request can also be forwarded by completing the appropriate COMPENSATION REQUEST FORM<\/p>\n<p style=\"padding-left: 40px;\">LINK: https:\/\/ferrovieappulolucane.it\/docs\/modulo_indennizzi_2024.pdf<br>\nLINK: https:\/\/ferrovieappulolucane.it\/docs\/REIMBURSEMENTS_FORM.pdf<\/p>\n<p>After carrying out further checks and accepting the request, the Company will proceed with the payment of the compensation according to the methods indicated by the user, within 15 days of receiving the request.<\/p>\n<p>The communication is also sent in the event of non-recognition of compensation.<\/p>\n<p>\u00a0<\/p>\n<p><strong>The right to compensation is not recognized:<\/strong><\/p>\n<ul>\n<li>to holders of free tickets;<\/li>\n<li>to holders of tickets and season tickets at a promotional rate;<\/li>\n<li>to users who have not forwarded the complaint, subject to compensation, with the methods, minimum elements and\u00a0times indicated in the \u201cRefunds and Compensations\u201d page;<\/li>\n<li>if its amount is less than 4 Euros;<\/li>\n<li>if the user has already been paid compensation in relation to a complaint concerning the same travel<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_btn title=\u201dAutomatic compensation in case of delayed response to the complaint\u201d style=\u201dflat\u201d color=\u201dwhite\u201d i_icon_fontawesome=\u201dfa fa-solid fa-file-pdf\u201d css=\u201d.vc_custom_1760700381592{border-top-width: 3px !important;border-right-width: 3px !important;border-bottom-width: 3px !important;border-left-width: 3px !important;border-left-style: solid !important;border-right-style: solid !important;border-top-style: solid !important;border-bottom-style: solid !important;border-radius: 15px !important;border-color: #578238 !important;}\u201d add_icon=\u201dtrue\u201d link=\u201durl:https%3A%2F%2Fferrovieappulolucane.it%2Fdocs%2Freimbursementsclaim_5.pdf|target:_blank\u201d][\/vc_tta_section][\/vc_tta_accordion][vc_column_text]The reimbursement requests can be forwarded via<\/p>\n<ul>\n<li>Email to relazioniesterne@ferrovieappulolucane.it;<\/li>\n<li>Regular mail addressed to the registered office of the Company Ferrovie Appulo Lucane s.r.l. \u2013 corso Italia, 8 \u2013 70123 BARI<\/li>\n<li>Fax at +39.080.57 25 497<\/li>\n<li>Through registers written in Italian and English, available at the station ticket offices.<\/li>\n<\/ul>\n<p>For the reimbursement requests, Ferrovie Appulo Lucane has set up the \u201cREIMBURSEMENT FORM\u201d[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<script type=\"text\/javascript\">var gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});<\/script>\r\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_8' ><div id='gf_8' class='gform_anchor' tabindex='-1'><\/div>\r\n                        <div class='gform_heading'>\r\n\t\t\t\t\t\t\t<p class='gform_required_legend'>&quot;<span class=\"gfield_required gfield_required_asterisk\">*<\/span>&quot; indicates required fields<\/p>\r\n                        <\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_8' id='gform_8'  action='\/en\/wp-json\/wp\/v2\/pages\/229700#gf_8' data-formid='8' novalidate> \r\n <input type='hidden' class='gforms-pum' value='{\"closepopup\":false,\"closedelay\":0,\"openpopup\":false,\"openpopup_id\":0}' \/>\r\n                        <div class='gform-body gform_body'><div id='gform_fields_8' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_8_26\" class=\"gfield gfield--type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_8_26\" ><h3 class=\"gsection_title\">Data of the complainant<\/h3><\/div><fieldset id=\"field_8_1\" class=\"gfield gfield--type-name gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_8_1\" ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Nome<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_8_1'>\r\n                            \r\n                            <span id='input_8_1_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\r\n                                                    <input type='text' name='input_1.3' id='input_8_1_3' value=''   aria-required='true'     \/>\r\n                                                    <label for='input_8_1_3' class='gform-field-label gform-field-label--type-sub '>Name<\/label>\r\n                                                <\/span>\r\n                            \r\n                            <span id='input_8_1_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\r\n                                                    <input type='text' name='input_1.6' id='input_8_1_6' value=''   aria-required='true'     \/>\r\n                                                    <label for='input_8_1_6' class='gform-field-label gform-field-label--type-sub '>Surname<\/label>\r\n                                                <\/span>\r\n                            \r\n                        <\/div><\/fieldset><div id=\"field_8_33\" class=\"gfield gfield--type-date gfield--input-type-datepicker gfield--datepicker-no-icon gfield--width-half w-100 gfield_contains_required field_sublabel_below gfield--has-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_8_33\" ><label class='gfield_label gform-field-label' for='input_8_33'>Date<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_date'>\r\n                            <input name='input_33' id='input_8_33' type='text' value='' class='datepicker gform-datepicker dmy datepicker_no_icon gdatepicker-no-icon'   placeholder='07\/04\/2026' aria-describedby=\"input_8_33_date_format gfield_description_8_33\" aria-invalid=\"false\" aria-required=\"true\"\/>\r\n                            <span id='input_8_33_date_format' class='screen-reader-text'>DD slash MM slash YYYY<\/span>\r\n                        <\/div>\r\n                        <input type='hidden' id='gforms_calendar_icon_input_8_33' class='gform_hidden' value='https:\/\/ferrovieappulolucane.it\/wp-content\/plugins\/gravityforms\/images\/datepicker\/datepicker.svg'\/><div class='gfield_description' id='gfield_description_8_33'>Birthdate<\/div><\/div><div id=\"field_8_2\" class=\"gfield gfield--type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--has-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_8_2\" ><label class='gfield_label gform-field-label' for='input_8_2'>State<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_2' id='input_8_2' type='text' value='' class='large'  aria-describedby=\"gfield_description_8_2\"   aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_8_2'>State<\/div><\/div><fieldset id=\"field_8_3\" class=\"gfield gfield--type-address gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_8_3\" ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Address<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend>    \r\n                    <div class='ginput_complex ginput_container has_street has_city has_state has_zip has_country ginput_container_address gform-grid-row' id='input_8_3' >\r\n                         <span class='ginput_full address_line_1 ginput_address_line_1 gform-grid-col' id='input_8_3_1_container' >\r\n                                        <input type='text' name='input_3.1' id='input_8_3_1' value=''    aria-required='true'    \/>\r\n                                        <label for='input_8_3_1' id='input_8_3_1_label' class='gform-field-label gform-field-label--type-sub '>Full address<\/label>\r\n                                    <\/span><span class='ginput_left address_city ginput_address_city gform-grid-col' id='input_8_3_3_container' >\r\n                                    <input type='text' name='input_3.3' id='input_8_3_3' value=''    aria-required='true'    \/>\r\n                                    <label for='input_8_3_3' id='input_8_3_3_label' class='gform-field-label gform-field-label--type-sub '>City<\/label>\r\n                                 <\/span><span class='ginput_right address_state ginput_address_state gform-grid-col' id='input_8_3_4_container' >\r\n                                        <input type='text' name='input_3.4' id='input_8_3_4' value=''      aria-required='true'    \/>\r\n                                        <label for='input_8_3_4' id='input_8_3_4_label' class='gform-field-label gform-field-label--type-sub '>Country<\/label>\r\n                                      <\/span><span class='ginput_left address_zip ginput_address_zip gform-grid-col' id='input_8_3_5_container' >\r\n                                    <input type='text' name='input_3.5' id='input_8_3_5' value=''    aria-required='true'    \/>\r\n                                    <label for='input_8_3_5' id='input_8_3_5_label' class='gform-field-label gform-field-label--type-sub '>ZIP Code<\/label>\r\n                                <\/span><span class='ginput_right address_country ginput_address_country gform-grid-col' id='input_8_3_6_container' >\r\n                                        <select name='input_3.6' id='input_8_3_6'   aria-required='true'    ><option value='' ><\/option><option value='Afghanistan' >Afghanistan<\/option><option value='Albania' >Albania<\/option><option value='Algeria' >Algeria<\/option><option value='American Samoa' >American Samoa<\/option><option value='Andorra' >Andorra<\/option><option value='Angola' >Angola<\/option><option value='Anguilla' >Anguilla<\/option><option value='Antarctica' >Antarctica<\/option><option value='Antigua and Barbuda' >Antigua and Barbuda<\/option><option value='Argentina' >Argentina<\/option><option value='Armenia' >Armenia<\/option><option value='Aruba' >Aruba<\/option><option value='Australia' >Australia<\/option><option value='Austria' >Austria<\/option><option value='Azerbaijan' >Azerbaijan<\/option><option value='Bahamas' >Bahamas<\/option><option value='Bahrain' >Bahrain<\/option><option value='Bangladesh' >Bangladesh<\/option><option value='Barbados' >Barbados<\/option><option value='Belarus' >Belarus<\/option><option value='Belgium' >Belgium<\/option><option value='Belize' >Belize<\/option><option value='Benin' >Benin<\/option><option value='Bermuda' >Bermuda<\/option><option value='Bhutan' >Bhutan<\/option><option value='Bolivia' >Bolivia<\/option><option value='Bonaire, Sint Eustatius and Saba' >Bonaire, Sint Eustatius and Saba<\/option><option value='Bosnia and Herzegovina' >Bosnia and Herzegovina<\/option><option value='Botswana' >Botswana<\/option><option value='Bouvet Island' >Bouvet Island<\/option><option value='Brazil' >Brazil<\/option><option value='British Indian Ocean Territory' >British Indian Ocean Territory<\/option><option value='Brunei Darussalam' >Brunei Darussalam<\/option><option value='Bulgaria' >Bulgaria<\/option><option value='Burkina Faso' >Burkina Faso<\/option><option value='Burundi' >Burundi<\/option><option value='Cabo Verde' >Cabo Verde<\/option><option value='Cambodia' >Cambodia<\/option><option value='Cameroon' >Cameroon<\/option><option value='Canada' >Canada<\/option><option value='Cayman Islands' >Cayman Islands<\/option><option value='Central African Republic' >Central African Republic<\/option><option value='Chad' >Chad<\/option><option value='Chile' >Chile<\/option><option value='China' >China<\/option><option value='Christmas Island' >Christmas Island<\/option><option value='Cocos Islands' >Cocos Islands<\/option><option value='Colombia' >Colombia<\/option><option value='Comoros' >Comoros<\/option><option value='Congo' >Congo<\/option><option value='Congo, Democratic Republic of the' >Congo, Democratic Republic of the<\/option><option value='Cook Islands' >Cook Islands<\/option><option value='Costa Rica' >Costa Rica<\/option><option value='Croatia' >Croatia<\/option><option value='Cuba' >Cuba<\/option><option value='Cura\u00e7ao' >Cura\u00e7ao<\/option><option value='Cyprus' >Cyprus<\/option><option value='Czechia' >Czechia<\/option><option value='C\u00f4te d&#039;Ivoire' >C\u00f4te d&#039;Ivoire<\/option><option value='Denmark' >Denmark<\/option><option value='Djibouti' >Djibouti<\/option><option value='Dominica' >Dominica<\/option><option value='Dominican Republic' >Dominican Republic<\/option><option value='Ecuador' >Ecuador<\/option><option value='Egypt' >Egypt<\/option><option value='El Salvador' >El Salvador<\/option><option value='Equatorial Guinea' >Equatorial Guinea<\/option><option value='Eritrea' >Eritrea<\/option><option value='Estonia' >Estonia<\/option><option value='Eswatini' >Eswatini<\/option><option value='Ethiopia' >Ethiopia<\/option><option value='Falkland Islands' >Falkland Islands<\/option><option value='Faroe Islands' >Faroe Islands<\/option><option value='Fiji' >Fiji<\/option><option value='Finland' >Finland<\/option><option value='France' >France<\/option><option value='French Guiana' >French Guiana<\/option><option value='French Polynesia' >French Polynesia<\/option><option value='French Southern Territories' >French Southern Territories<\/option><option value='Gabon' >Gabon<\/option><option value='Gambia' >Gambia<\/option><option value='Georgia' >Georgia<\/option><option value='Germany' >Germany<\/option><option value='Ghana' >Ghana<\/option><option value='Gibraltar' >Gibraltar<\/option><option value='Greece' >Greece<\/option><option value='Greenland' >Greenland<\/option><option value='Grenada' >Grenada<\/option><option value='Guadeloupe' >Guadeloupe<\/option><option value='Guam' >Guam<\/option><option value='Guatemala' >Guatemala<\/option><option value='Guernsey' >Guernsey<\/option><option value='Guinea' >Guinea<\/option><option value='Guinea-Bissau' >Guinea-Bissau<\/option><option value='Guyana' >Guyana<\/option><option value='Haiti' >Haiti<\/option><option value='Heard Island and McDonald Islands' >Heard Island and McDonald Islands<\/option><option value='Holy See' >Holy See<\/option><option value='Honduras' >Honduras<\/option><option value='Hong Kong' >Hong Kong<\/option><option value='Hungary' >Hungary<\/option><option value='Iceland' >Iceland<\/option><option value='India' >India<\/option><option value='Indonesia' >Indonesia<\/option><option value='Iran' >Iran<\/option><option value='Iraq' >Iraq<\/option><option value='Ireland' >Ireland<\/option><option value='Isle of Man' >Isle of Man<\/option><option value='Israel' >Israel<\/option><option value='Italy' selected='selected'>Italy<\/option><option value='Jamaica' >Jamaica<\/option><option value='Japan' >Japan<\/option><option value='Jersey' >Jersey<\/option><option value='Jordan' >Jordan<\/option><option value='Kazakhstan' >Kazakhstan<\/option><option value='Kenya' >Kenya<\/option><option value='Kiribati' >Kiribati<\/option><option value='Korea, Democratic People&#039;s Republic of' >Korea, Democratic People&#039;s Republic of<\/option><option value='Korea, Republic of' >Korea, Republic of<\/option><option value='Kuwait' >Kuwait<\/option><option value='Kyrgyzstan' >Kyrgyzstan<\/option><option value='Lao People&#039;s Democratic Republic' >Lao People&#039;s Democratic Republic<\/option><option value='Latvia' >Latvia<\/option><option value='Lebanon' >Lebanon<\/option><option value='Lesotho' >Lesotho<\/option><option value='Liberia' >Liberia<\/option><option value='Libya' >Libya<\/option><option value='Liechtenstein' >Liechtenstein<\/option><option value='Lithuania' >Lithuania<\/option><option value='Luxembourg' >Luxembourg<\/option><option value='Macao' >Macao<\/option><option value='Madagascar' >Madagascar<\/option><option value='Malawi' >Malawi<\/option><option value='Malaysia' >Malaysia<\/option><option value='Maldives' >Maldives<\/option><option value='Mali' >Mali<\/option><option value='Malta' >Malta<\/option><option value='Marshall Islands' >Marshall Islands<\/option><option value='Martinique' >Martinique<\/option><option value='Mauritania' >Mauritania<\/option><option value='Mauritius' >Mauritius<\/option><option value='Mayotte' >Mayotte<\/option><option value='Mexico' >Mexico<\/option><option value='Micronesia' >Micronesia<\/option><option value='Moldova' >Moldova<\/option><option value='Monaco' >Monaco<\/option><option value='Mongolia' >Mongolia<\/option><option value='Montenegro' >Montenegro<\/option><option value='Montserrat' >Montserrat<\/option><option value='Morocco' >Morocco<\/option><option value='Mozambique' >Mozambique<\/option><option value='Myanmar' >Myanmar<\/option><option value='Namibia' >Namibia<\/option><option value='Nauru' >Nauru<\/option><option value='Nepal' >Nepal<\/option><option value='Netherlands' >Netherlands<\/option><option value='New Caledonia' >New Caledonia<\/option><option value='New Zealand' >New Zealand<\/option><option value='Nicaragua' >Nicaragua<\/option><option value='Niger' >Niger<\/option><option value='Nigeria' >Nigeria<\/option><option value='Niue' >Niue<\/option><option value='Norfolk Island' >Norfolk Island<\/option><option value='North Macedonia' >North Macedonia<\/option><option value='Northern Mariana Islands' >Northern Mariana Islands<\/option><option value='Norway' >Norway<\/option><option value='Oman' >Oman<\/option><option value='Pakistan' >Pakistan<\/option><option value='Palau' >Palau<\/option><option value='Palestine, State of' >Palestine, State of<\/option><option value='Panama' >Panama<\/option><option value='Papua New Guinea' >Papua New Guinea<\/option><option value='Paraguay' >Paraguay<\/option><option value='Peru' >Peru<\/option><option value='Philippines' >Philippines<\/option><option value='Pitcairn' >Pitcairn<\/option><option value='Poland' >Poland<\/option><option value='Portugal' >Portugal<\/option><option value='Puerto Rico' >Puerto Rico<\/option><option value='Qatar' >Qatar<\/option><option value='Romania' >Romania<\/option><option value='Russian Federation' >Russian Federation<\/option><option value='Rwanda' >Rwanda<\/option><option value='R\u00e9union' >R\u00e9union<\/option><option value='Saint Barth\u00e9lemy' >Saint Barth\u00e9lemy<\/option><option value='Saint Helena, Ascension and Tristan da Cunha' >Saint Helena, Ascension and Tristan da Cunha<\/option><option value='Saint Kitts and Nevis' >Saint Kitts and Nevis<\/option><option value='Saint Lucia' >Saint Lucia<\/option><option value='Saint Martin' >Saint Martin<\/option><option value='Saint Pierre and Miquelon' >Saint Pierre and Miquelon<\/option><option value='Saint Vincent and the Grenadines' >Saint Vincent and the Grenadines<\/option><option value='Samoa' >Samoa<\/option><option value='San Marino' >San Marino<\/option><option value='Sao Tome and Principe' >Sao Tome and Principe<\/option><option value='Saudi Arabia' >Saudi Arabia<\/option><option value='Senegal' >Senegal<\/option><option value='Serbia' >Serbia<\/option><option value='Seychelles' >Seychelles<\/option><option value='Sierra Leone' >Sierra Leone<\/option><option value='Singapore' >Singapore<\/option><option value='Sint Maarten' >Sint Maarten<\/option><option value='Slovakia' >Slovakia<\/option><option value='Slovenia' >Slovenia<\/option><option value='Solomon Islands' >Solomon Islands<\/option><option value='Somalia' >Somalia<\/option><option value='South Africa' >South Africa<\/option><option value='South Georgia and the South Sandwich Islands' >South Georgia and the South Sandwich Islands<\/option><option value='South Sudan' >South Sudan<\/option><option value='Spain' >Spain<\/option><option value='Sri Lanka' >Sri Lanka<\/option><option value='Sudan' >Sudan<\/option><option value='Suriname' >Suriname<\/option><option value='Svalbard and Jan Mayen' >Svalbard and Jan Mayen<\/option><option value='Sweden' >Sweden<\/option><option value='Switzerland' >Switzerland<\/option><option value='Syria Arab Republic' >Syria Arab Republic<\/option><option value='Taiwan' >Taiwan<\/option><option value='Tajikistan' >Tajikistan<\/option><option value='Tanzania, the United Republic of' >Tanzania, the United Republic of<\/option><option value='Thailand' >Thailand<\/option><option value='Timor-Leste' >Timor-Leste<\/option><option value='Togo' >Togo<\/option><option value='Tokelau' >Tokelau<\/option><option value='Tonga' >Tonga<\/option><option value='Trinidad and Tobago' >Trinidad and Tobago<\/option><option value='Tunisia' >Tunisia<\/option><option value='Turkmenistan' >Turkmenistan<\/option><option value='Turks and Caicos Islands' >Turks and Caicos Islands<\/option><option value='Tuvalu' >Tuvalu<\/option><option value='T\u00fcrkiye' >T\u00fcrkiye<\/option><option value='US Minor Outlying Islands' >US Minor Outlying Islands<\/option><option value='Uganda' >Uganda<\/option><option value='Ukraine' >Ukraine<\/option><option value='United Arab Emirates' >United Arab Emirates<\/option><option value='United Kingdom' >United Kingdom<\/option><option value='United States' >United States<\/option><option value='Uruguay' >Uruguay<\/option><option value='Uzbekistan' >Uzbekistan<\/option><option value='Vanuatu' >Vanuatu<\/option><option value='Venezuela' >Venezuela<\/option><option value='Viet Nam' >Viet Nam<\/option><option value='Virgin Islands, British' >Virgin Islands, British<\/option><option value='Virgin Islands, U.S.' >Virgin Islands, U.S.<\/option><option value='Wallis and Futuna' >Wallis and Futuna<\/option><option value='Western Sahara' >Western Sahara<\/option><option value='Yemen' >Yemen<\/option><option value='Zambia' >Zambia<\/option><option value='Zimbabwe' >Zimbabwe<\/option><option value='\u00c5land Islands' >\u00c5land Islands<\/option><\/select>\r\n                                        <label for='input_8_3_6' id='input_8_3_6_label' class='gform-field-label gform-field-label--type-sub '>State<\/label>\r\n                                    <\/span>\r\n                    <div class='gf_clear gf_clear_complex'><\/div>\r\n                <\/div><\/fieldset><div id=\"field_8_6\" class=\"gfield gfield--type-email gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_8_6\" ><label class='gfield_label gform-field-label' for='input_8_6'>Email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\r\n                            <input name='input_6' id='input_8_6' type='email' value='' class='large'    aria-required=\"true\" aria-invalid=\"false\"  \/>\r\n                        <\/div><\/div><div id=\"field_8_4\" class=\"gfield gfield--type-phone gfield--width-half field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_8_4\" ><label class='gfield_label gform-field-label' for='input_8_4'>Phone number<\/label><div class='ginput_container ginput_container_phone'><input name='input_4' id='input_8_4' type='tel' value='' class='large'    aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_8_27\" class=\"gfield gfield--type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_8_27\" ><h3 class=\"gsection_title\">Type of purchase<\/h3><\/div><div id=\"field_8_36\" class=\"gfield gfield--type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--has-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_8_36\" ><label class='gfield_label gform-field-label' for='input_8_36'>Type of purchase<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_36' id='input_8_36' class='large gfield_select'  aria-describedby=\"gfield_description_8_36\"  aria-required=\"true\" aria-invalid=\"false\" ><option value='Single ticket' >Single ticket<\/option><option value='Weekly ticket' >Weekly ticket<\/option><option value='Monthly ticket' >Monthly ticket<\/option><\/select><\/div><div class='gfield_description' id='gfield_description_8_36'>Type of purchase<\/div><\/div><div id=\"field_8_37\" class=\"gfield gfield--type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_8_37\" ><h3 class=\"gsection_title\">Purchasing channel<\/h3><\/div><div id=\"field_8_38\" class=\"gfield gfield--type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--has-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_8_38\" ><label class='gfield_label gform-field-label' for='input_8_38'>Purchasing channel<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_38' id='input_8_38' class='large gfield_select'  aria-describedby=\"gfield_description_8_38\"  aria-required=\"true\" aria-invalid=\"false\" ><option value='Website' selected='selected'>Website<\/option><option value='Self-Service' >Self-Service<\/option><option value='App' >App<\/option><option value='Ticket office' >Ticket office<\/option><\/select><\/div><div class='gfield_description' id='gfield_description_8_38'>Purchasing channel<\/div><\/div><div id=\"field_8_39\" class=\"gfield gfield--type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_8_39\" ><h3 class=\"gsection_title\">Ticket number - Train number<\/h3><\/div><div id=\"field_8_40\" class=\"gfield gfield--type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--has-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_8_40\" ><label class='gfield_label gform-field-label' for='input_8_40'>Ticket no.<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_40' id='input_8_40' type='text' value='' class='large'  aria-describedby=\"gfield_description_8_40\"   aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_8_40'>Ticket no.<\/div><\/div><div id=\"field_8_41\" class=\"gfield gfield--type-text gfield--width-quarter gfield_contains_required field_sublabel_below gfield--has-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_8_41\" ><label class='gfield_label gform-field-label' for='input_8_41'>Train no.<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_41' id='input_8_41' type='text' value='' class='large'  aria-describedby=\"gfield_description_8_41\"   aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_8_41'>Train no.<\/div><\/div><div id=\"field_8_47\" class=\"gfield gfield--type-date gfield--input-type-datepicker gfield--datepicker-no-icon gfield--width-quarter w-100 gfield_contains_required field_sublabel_below gfield--has-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_8_47\" ><label class='gfield_label gform-field-label' for='input_8_47'>Date of the travel<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_date'>\r\n                            <input name='input_47' id='input_8_47' type='text' value='' class='datepicker gform-datepicker dmy datepicker_no_icon gdatepicker-no-icon'   placeholder='07\/04\/2026' aria-describedby=\"input_8_47_date_format gfield_description_8_47\" aria-invalid=\"false\" aria-required=\"true\"\/>\r\n                            <span id='input_8_47_date_format' class='screen-reader-text'>DD slash MM slash YYYY<\/span>\r\n                        <\/div>\r\n                        <input type='hidden' id='gforms_calendar_icon_input_8_47' class='gform_hidden' value='https:\/\/ferrovieappulolucane.it\/wp-content\/plugins\/gravityforms\/images\/datepicker\/datepicker.svg'\/><div class='gfield_description' id='gfield_description_8_47'>Date of the travel<\/div><\/div><div id=\"field_8_42\" class=\"gfield gfield--type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_8_42\" ><h3 class=\"gsection_title\">Nature of the complaint<\/h3><\/div><div id=\"field_8_43\" class=\"gfield gfield--type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--has-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_8_43\" ><label class='gfield_label gform-field-label' for='input_8_43'>Nature of the complaint<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_43' id='input_8_43' class='large gfield_select'  aria-describedby=\"gfield_description_8_43\"  aria-required=\"true\" aria-invalid=\"false\" ><option value='Reimbursements of the single tickets in case of irregular services' >Reimbursements of the single tickets in case of irregular services<\/option><option value='Reimbursements for monthly tickets in case of repeated irregular services' >Reimbursements for monthly tickets in case of repeated irregular services<\/option><option value='Reimbursements in case of no respect of the times communicated for the recovery of the availability of infrastructures or equipment of the stations' >Reimbursements in case of no respect of the times communicated for the recovery of the availability of infrastructures or equipment of the stations<\/option><option value='Reimbursements in case of no respect of the indications given in relation to the usability of the rolling stock' >Reimbursements in case of no respect of the indications given in relation to the usability of the rolling stock<\/option><option value='Reimbursements  in case of delayed response to the complaint.' >Reimbursements  in case of delayed response to the complaint.<\/option><\/select><\/div><div class='gfield_description' id='gfield_description_8_43'>Nature of the complaint<\/div><\/div><div id=\"field_8_44\" class=\"gfield gfield--type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_8_44\" ><h3 class=\"gsection_title\">Description of the request<\/h3><\/div><div id=\"field_8_45\" class=\"gfield gfield--type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_8_45\" ><label class='gfield_label gform-field-label' for='input_8_45'>Description of the request<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_45' id='input_8_45' class='textarea large'     aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_8_46\" class=\"gfield gfield--type-fileupload gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_8_46\" ><label class='gfield_label gform-field-label' for='gform_browse_button_8_46'>Attachments: Copy of the tickets or other document. (size of the file max 1Mb; formats allowed: jpg, png or pdf)<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_fileupload'><div id='gform_multifile_upload_8_46' data-settings='{&quot;runtimes&quot;:&quot;html5,flash,html4&quot;,&quot;browse_button&quot;:&quot;gform_browse_button_8_46&quot;,&quot;container&quot;:&quot;gform_multifile_upload_8_46&quot;,&quot;drop_element&quot;:&quot;gform_drag_drop_area_8_46&quot;,&quot;filelist&quot;:&quot;gform_preview_8_46&quot;,&quot;unique_names&quot;:true,&quot;file_data_name&quot;:&quot;file&quot;,&quot;url&quot;:&quot;https:\\\/\\\/ferrovieappulolucane.it\\\/?gf_page=42c18a4a8921c61&quot;,&quot;flash_swf_url&quot;:&quot;https:\\\/\\\/ferrovieappulolucane.it\\\/wp-includes\\\/js\\\/plupload\\\/plupload.flash.swf&quot;,&quot;silverlight_xap_url&quot;:&quot;https:\\\/\\\/ferrovieappulolucane.it\\\/wp-includes\\\/js\\\/plupload\\\/plupload.silverlight.xap&quot;,&quot;filters&quot;:{&quot;mime_types&quot;:[{&quot;title&quot;:&quot;Allowed Files&quot;,&quot;extensions&quot;:&quot;pdf,jpg,png,jpeg&quot;}],&quot;max_file_size&quot;:&quot;4194304b&quot;},&quot;multipart&quot;:true,&quot;urlstream_upload&quot;:false,&quot;multipart_params&quot;:{&quot;form_id&quot;:8,&quot;field_id&quot;:46},&quot;gf_vars&quot;:{&quot;max_files&quot;:&quot;6&quot;,&quot;message_id&quot;:&quot;gform_multifile_messages_8_46&quot;,&quot;disallowed_extensions&quot;:[&quot;php&quot;,&quot;asp&quot;,&quot;aspx&quot;,&quot;cmd&quot;,&quot;csh&quot;,&quot;bat&quot;,&quot;html&quot;,&quot;htm&quot;,&quot;hta&quot;,&quot;jar&quot;,&quot;exe&quot;,&quot;com&quot;,&quot;js&quot;,&quot;lnk&quot;,&quot;htaccess&quot;,&quot;phtml&quot;,&quot;ps1&quot;,&quot;ps2&quot;,&quot;php3&quot;,&quot;php4&quot;,&quot;php5&quot;,&quot;php6&quot;,&quot;py&quot;,&quot;rb&quot;,&quot;tmp&quot;]}}' class='gform_fileupload_multifile'>\r\n\t\t\t\t\t\t\t\t\t\t<div id='gform_drag_drop_area_8_46' class='gform_drop_area gform-theme-field-control'>\r\n\t\t\t\t\t\t\t\t\t\t\t<span class='gform_drop_instructions'>Drop files here or <\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<button type='button' id='gform_browse_button_8_46' class='button gform_button_select_files gform-theme-button gform-theme-button--control' aria-describedby=\"gfield_upload_rules_8_46\"  >Select files<\/button>\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><span class='gfield_description gform_fileupload_rules' id='gfield_upload_rules_8_46'>Accepted file types: pdf, jpg, png, jpeg, Max. file size: 4 MB, Max. files: 6.<\/span><ul class='validation_message--hidden-on-empty gform-ul-reset' id='gform_multifile_messages_8_46'><\/ul> <!-- Leave <ul> empty to support CSS :empty selector. --><\/div><div id='gform_preview_8_46' class='ginput_preview_list'><\/div><\/div><div id=\"field_8_10\" class=\"gfield gfield--type-html gfield--width-full infobox gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_8_10\" >Information on the processing of personal data pursuant to Articles 13-14 of EU Regulation 2016\/679. We inform users that the data provided will be used for statistical purposes only. Under no circumstances will the data be transferred to third parties.<br><a href=\"https:\/\/ferrovieappulolucane.it\/wp-content\/uploads\/2024\/02\/Privacy_reclami_treno.pdf\" target=\"_blank\">Click here<\/a> to view the complete privacy policy.<br>All fields marked with an asterisk (*) must be completed.<\/div><fieldset id=\"field_8_48\" class=\"gfield gfield--type-consent gfield--type-choice gfield--input-type-consent gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_8_48\" ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Consent<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_container ginput_container_consent'><input name='input_48.1' id='input_8_48_1' type='checkbox' value='1'   aria-required=\"true\" aria-invalid=\"false\"   \/> <label class=\"gform-field-label gform-field-label--type-inline gfield_consent_label\" for='input_8_48_1' >I agree to the treatment of my personal information<span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/label><input type='hidden' name='input_48.2' value='I agree to the treatment of my personal information' class='gform_hidden' \/><input type='hidden' name='input_48.3' value='8' class='gform_hidden' \/><\/div><\/fieldset><div id=\"field_8_49\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_8_49\" ><label class='gfield_label gform-field-label' for='input_8_49'>Email<\/label><div class='ginput_container'><input name='input_49' id='input_8_49' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_8_49'>This field is for validation purposes and should be left unchanged.<\/div><\/div><\/div><\/div>\r\n        <div class='gform-footer gform_footer top_label'> <input type='submit' id='gform_submit_button_8' class='gform_button button' onclick='gform.submission.handleButtonClick(this);' value='Inoltre richiesta'  \/> <input type='hidden' name='gform_ajax' value='form_id=8&amp;title=&amp;description=&amp;tabindex=0&amp;theme=gravity-theme&amp;styles=[]&amp;hash=a716b17a4722a80e635d199709a3cb02' \/>\r\n            <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_8' value='iframe' \/>\r\n            <input type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_8' id='gform_theme_8' value='gravity-theme' \/>\r\n            <input type='hidden' class='gform_hidden' name='gform_style_settings' data-js='gform_style_settings_8' id='gform_style_settings_8' value='[]' \/>\r\n            <input type='hidden' class='gform_hidden' name='is_submit_8' value='1' \/>\r\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='8' \/>\r\n            \r\n            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' \/>\r\n            <input type='hidden' class='gform_hidden' name='state_8' value='WyJ7XCI0OC4xXCI6XCJlNTViYTZhOGJkNTZkZjhkMTkxYzQxZmFlOTk4YzNhOVwiLFwiNDguMlwiOlwiMTQ4M2I1ZmQ1YjQwOGVlMDQ5ZmEyYjYxODk0NGIyNGVcIixcIjQ4LjNcIjpcIjIxMmQxY2FhNjE1NGVjMzdkN2MzMWUwMDM2MTBmYmE0XCJ9IiwiMmE1ZGRlMmQ3NDI3YTgyNDhmNGZhNDVjMTllODg2YjEiXQ==' \/>\r\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_target_page_number_8' id='gform_target_page_number_8' value='0' \/>\r\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_source_page_number_8' id='gform_source_page_number_8' value='1' \/>\r\n            <input type='hidden' name='gform_field_values' value='' \/>\r\n            <input type='hidden' name='gform_uploaded_files' id='gform_uploaded_files_8' value='' \/>\r\n        <\/div>\r\n                        <\/form>\r\n                        <\/div>\r\n\t\t                <iframe style='display:none;width:0px;height:0px;' src='about:blank' name='gform_ajax_frame_8' id='gform_ajax_frame_8' title='This iframe contains the logic required to handle Ajax powered Gravity Forms.'><\/iframe>\r\n\t\t                <script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n gform.initializeOnLoaded( function() {gformInitSpinner( 8, 'https:\/\/ferrovieappulolucane.it\/wp-content\/plugins\/gravityforms\/images\/spinner.svg', true );jQuery('#gform_ajax_frame_8').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_8');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_8').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery('html').css('margin-top'), 10) + parseInt(jQuery('body').css('margin-top'), 10) + 100;if(is_form){jQuery('#gform_wrapper_8').html(form_content.html());if(form_content.hasClass('gform_validation_error')){jQuery('#gform_wrapper_8').addClass('gform_validation_error');} else {jQuery('#gform_wrapper_8').removeClass('gform_validation_error');}setTimeout( function() { \/* delay the scroll by 50 milliseconds to fix a bug in chrome *\/ jQuery(document).scrollTop(jQuery('#gform_wrapper_8').offset().top - mt); }, 50 );if(window['gformInitDatepicker']) {gformInitDatepicker();}if(window['gformInitPriceFields']) {gformInitPriceFields();}var current_page = jQuery('#gform_source_page_number_8').val();gformInitSpinner( 8, 'https:\/\/ferrovieappulolucane.it\/wp-content\/plugins\/gravityforms\/images\/spinner.svg', true );jQuery(document).trigger('gform_page_loaded', [8, current_page]);window['gf_submitting_8'] = false;}else if(!is_redirect){var confirmation_content = jQuery(this).contents().find('.GF_AJAX_POSTBACK').html();if(!confirmation_content){confirmation_content = contents;}jQuery('#gform_wrapper_8').replaceWith(confirmation_content);jQuery(document).scrollTop(jQuery('#gf_8').offset().top - mt);jQuery(document).trigger('gform_confirmation_loaded', [8]);window['gf_submitting_8'] = false;wp.a11y.speak(jQuery('#gform_confirmation_message_8').text());}else{jQuery('#gform_8').append(contents);if(window['gformRedirect']) {gformRedirect();}}jQuery(document).trigger(\"gform_pre_post_render\", [{ formId: \"8\", currentPage: \"current_page\", abort: function() { this.preventDefault(); } }]);                if (event && event.defaultPrevented) {                return;         }        const gformWrapperDiv = document.getElementById( \"gform_wrapper_8\" );        if ( gformWrapperDiv ) {            const 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