{"id":229626,"date":"2024-02-12T18:16:36","date_gmt":"2024-02-12T17:16:36","guid":{"rendered":"https:\/\/ferrovieappulolucane.it\/?page_id=229626"},"modified":"2026-03-25T13:24:57","modified_gmt":"2026-03-25T12:24:57","slug":"complaints","status":"publish","type":"page","link":"https:\/\/ferrovieappulolucane.it\/en\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]In line with the company mission and culture, that is to say the central role of the traveller, the Company is committed to ensure the wider protection of the rights of the users above all through the attention to the needs of their own clients, their appreciation, critics, suggestions, complaints, which represent an incentive in order to better address the company choices and set the targets for the continuous improvement of the service.<\/p>\n<p><strong>Complaints can be forwarded:<\/strong><\/p>\n<ul>\n<li>Via email to relazioniesterne@ferrovieappulolucane.it;<\/li>\n<li>Via email using the forms indicated below, either for the Railway and for the Car Service, according to the indications given by the Transport Regulation Authority;<\/li>\n<li>Via regular mail addressed to the registered office of the company: Ferrovie Appulo Lucane s.r.l. \u2013 corso Italia, 8 \u2013 70123 BARI \u2013 ITALY<\/li>\n<li>Via fax at +39 \/ 080 \/ 57 25 497<\/li>\n<li>Through registers written in Italian and English, available at the station ticket offices.<\/li>\n<\/ul>\n<p><strong>It is no possible to file a complaint by phone.<\/strong><\/p>\n<p>Ferrovie Appulo Lucane s.r.l. commits to give a reply to the complaints that ask for an answer, within a month from the date of the company protocol, notifying to the user if the complaint has been receive, rejected or still in progress.<\/p>\n<p>However, the necessary time to give a final answer has to be within three months from the date of the company protocol.<\/p>\n<p class=\"v1p1\">In the event that the Company encounters a delayed complaint, the user is entitled to receive automatic compensation calculated based on the criteria indicated in the link provided below.<\/p>\n<p class=\"v1p1\"><a href=\"https:\/\/ferrovieappulolucane.it\/docs\/indennizzi_5.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" aria-expanded=\"false\">https:\/\/ferrovieappulolucane.it\/docs\/reimbursementsclaim_5.pdf<\/a><\/p>\n<p>Please remember that, for your complaint to be considered, it must be submitted within three months from the date of the incident and include all passenger identification details, along with the most accurate possible description of what occurred (date, time, train or bus service number).<\/p>\n<p>Furthermore, in order for us to process your complaint, you must attach a copy of your identification document and the ticket used for travel.<\/p>\n<p>Complaints missing even one of these requirements will not be processed.<\/p>\n<p>\u00a0<\/p>\n<p><strong>In order to reply to the complaint, it is necessary for the user to give the following data:<\/strong><\/p>\n<p>name \u2013 surname \u2013 address \u2013 phone number \u2013 email and a precise description of the event (date \u2013 time \u2013 number of the train or bus).<\/p>\n<p>The data supplied by the clients are treated in compliance with the Legislative Decree 30th June 2003, n. 196 Code on Personal Data Protection.<\/p>\n<p>In case of an inadequate reply or, in case of the lack of a reply on the part of the Company according to the above-mentioned timing, it is possible to file a complaint, in the second instance, to the <strong>Transport Regulation Authority (via Nizza 230, 70126 TURIN \u2013 ITALY \u2013 pec@pec.autorita.trasporti.it).<\/strong><\/p>\n<p>For further information relevant to modes, terms and conditions for filing complaints to the Authority, please click on the following link.<br>\n<a href=\"https:\/\/www.autorita-trasporti.it\/reclami-di-seconda-istanza\" target=\"_blank\" rel=\"noopener\" aria-expanded=\"false\">https:\/\/www.autorita-trasporti.it\/reclami-di-seconda-istanza<\/a>[\/vc_column_text][vc_column_text css=\u201d\u201d]<\/p>\n<p data-aura-rendered-by=\"283:2;a\">Claims reports for Ferrovie Appulo Lucane<\/p>\n<ul data-aura-rendered-by=\"283:2;a\">\n<li><a href=\"https:\/\/ferrovieappulolucane.it\/docs\/report\/reclami\/2025_EN.pdf\" target=\"_blank\" rel=\"noopener\" aria-expanded=\"false\">Claims report 20245<\/a><\/li>\n<li><a href=\"https:\/\/ferrovieappulolucane.it\/docs\/report\/reclami\/2024_EN.pdf\" target=\"_blank\" rel=\"noopener\" aria-expanded=\"false\">Claims report 2024<\/a><\/li>\n<li><a href=\"https:\/\/ferrovieappulolucane.it\/docs\/report\/claims\/2023.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" aria-expanded=\"false\">Claims report 2023<\/a><\/li>\n<li><a href=\"https:\/\/ferrovieappulolucane.it\/docs\/report\/claims\/2022.pdf\" target=\"_self\" rel=\"noopener noreferrer\" aria-expanded=\"false\">Claims report 2022<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<script type=\"text\/javascript\">var gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});<\/script>\r\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_6' style='display:none'>\r\n                        <div class='gform_heading'>\r\n\t\t\t\t\t\t\t<p class='gform_required_legend'>&quot;<span class=\"gfield_required gfield_required_asterisk\">*<\/span>&quot; indicates required fields<\/p>\r\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_6'  action='\/en\/wp-json\/wp\/v2\/pages\/229626' data-formid='6' novalidate> \r\n <input type='hidden' class='gforms-pum' value='{\"closepopup\":false,\"closedelay\":0,\"openpopup\":false,\"openpopup_id\":0}' \/>\r\n                        <div class='gform-body gform_body'><div id='gform_fields_6' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_6_26\" class=\"gfield gfield--type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_26\" ><h3 class=\"gsection_title\">Data of the complainant<\/h3><\/div><fieldset id=\"field_6_1\" class=\"gfield gfield--type-name gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_1\" ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Complainant<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_6_1'>\r\n                            \r\n                            <span id='input_6_1_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\r\n                                                    <input type='text' name='input_1.3' id='input_6_1_3' value=''   aria-required='true'     \/>\r\n                                                    <label for='input_6_1_3' class='gform-field-label gform-field-label--type-sub '>Name<\/label>\r\n                                                <\/span>\r\n                            \r\n                            <span id='input_6_1_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\r\n                                                    <input type='text' name='input_1.6' id='input_6_1_6' value=''   aria-required='true'     \/>\r\n                                                    <label for='input_6_1_6' class='gform-field-label gform-field-label--type-sub '>Surname<\/label>\r\n                                                <\/span>\r\n                            \r\n                        <\/div><\/fieldset><div id=\"field_6_2\" class=\"gfield gfield--type-text field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_2\" ><label class='gfield_label gform-field-label' for='input_6_2'>Naming<\/label><div class='ginput_container ginput_container_text'><input name='input_2' id='input_6_2' type='text' value='' class='large'  aria-describedby=\"gfield_description_6_2\"    aria-invalid=\"false\"   \/><\/div><div class='gfield_description' id='gfield_description_6_2'>Naming (if not physical person):<\/div><\/div><fieldset id=\"field_6_3\" class=\"gfield gfield--type-address gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_3\" ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Address<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend>    \r\n                    <div class='ginput_complex ginput_container has_street has_city has_state has_zip ginput_container_address gform-grid-row' id='input_6_3' >\r\n                         <span class='ginput_full address_line_1 ginput_address_line_1 gform-grid-col' id='input_6_3_1_container' >\r\n                                        <input type='text' name='input_3.1' id='input_6_3_1' value=''    aria-required='true'    \/>\r\n                                        <label for='input_6_3_1' id='input_6_3_1_label' class='gform-field-label gform-field-label--type-sub '>Street<\/label>\r\n                                    <\/span><span class='ginput_left address_city ginput_address_city gform-grid-col' id='input_6_3_3_container' >\r\n                                    <input type='text' name='input_3.3' id='input_6_3_3' value=''    aria-required='true'    \/>\r\n                                    <label for='input_6_3_3' id='input_6_3_3_label' class='gform-field-label gform-field-label--type-sub '>City<\/label>\r\n                                 <\/span><span class='ginput_right address_state ginput_address_state gform-grid-col' id='input_6_3_4_container' >\r\n                                        <input type='text' name='input_3.4' id='input_6_3_4' value=''      aria-required='true'    \/>\r\n                                        <label for='input_6_3_4' id='input_6_3_4_label' class='gform-field-label gform-field-label--type-sub '>State<\/label>\r\n                                      <\/span><span class='ginput_left address_zip ginput_address_zip gform-grid-col' id='input_6_3_5_container' >\r\n                                    <input type='text' name='input_3.5' id='input_6_3_5' value=''    aria-required='true'    \/>\r\n                                    <label for='input_6_3_5' id='input_6_3_5_label' class='gform-field-label gform-field-label--type-sub '>Zip code<\/label>\r\n                                <\/span><input type='hidden' class='gform_hidden' name='input_3.6' id='input_6_3_6' value='Italy' \/>\r\n                    <div class='gf_clear gf_clear_complex'><\/div>\r\n                <\/div><\/fieldset><div id=\"field_6_4\" class=\"gfield gfield--type-phone gfield--width-half field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_4\" ><label class='gfield_label gform-field-label' for='input_6_4'>Phone Number<\/label><div class='ginput_container ginput_container_phone'><input name='input_4' id='input_6_4' type='tel' value='' class='large'    aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_6_6\" class=\"gfield gfield--type-email gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_6\" ><label class='gfield_label gform-field-label' for='input_6_6'>Email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\r\n                            <input name='input_6' id='input_6_6' type='email' value='' class='large'    aria-required=\"true\" aria-invalid=\"false\"  \/>\r\n                        <\/div><\/div><div id=\"field_6_27\" class=\"gfield gfield--type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_27\" ><h3 class=\"gsection_title\">Data of the user (if different from the complainant) and of other passengers<\/h3><\/div><fieldset id=\"field_6_20\" class=\"gfield gfield--type-name gfield--width-full field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_20\" ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Name<\/legend><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_6_20'>\r\n                            \r\n                            <span id='input_6_20_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\r\n                                                    <input type='text' name='input_20.3' id='input_6_20_3' value=''   aria-required='false'     \/>\r\n                                                    <label for='input_6_20_3' class='gform-field-label gform-field-label--type-sub '>Name<\/label>\r\n                                                <\/span>\r\n                            \r\n                            <span id='input_6_20_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\r\n                                                    <input type='text' name='input_20.6' id='input_6_20_6' value=''   aria-required='false'     \/>\r\n                                                    <label for='input_6_20_6' class='gform-field-label gform-field-label--type-sub '>Surname<\/label>\r\n                                                <\/span>\r\n                            \r\n                        <\/div><\/fieldset><fieldset id=\"field_6_23\" class=\"gfield gfield--type-name gfield--width-full field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_23\" ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Nome<\/legend><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_6_23'>\r\n                            \r\n                            <span id='input_6_23_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\r\n                                                    <input type='text' name='input_23.3' id='input_6_23_3' value=''   aria-required='false'     \/>\r\n                                                    <label for='input_6_23_3' class='gform-field-label gform-field-label--type-sub '>Name<\/label>\r\n                                                <\/span>\r\n                            \r\n                            <span id='input_6_23_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\r\n                                                    <input type='text' name='input_23.6' id='input_6_23_6' value=''   aria-required='false'     \/>\r\n                                                    <label for='input_6_23_6' class='gform-field-label gform-field-label--type-sub '>Surname<\/label>\r\n                                                <\/span>\r\n                            \r\n                        <\/div><\/fieldset><fieldset id=\"field_6_22\" class=\"gfield gfield--type-name gfield--width-full field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_22\" ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Nome<\/legend><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_6_22'>\r\n                            \r\n                            <span id='input_6_22_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\r\n                                                    <input type='text' name='input_22.3' id='input_6_22_3' value=''   aria-required='false'     \/>\r\n                                                    <label for='input_6_22_3' class='gform-field-label gform-field-label--type-sub '>Name<\/label>\r\n                                                <\/span>\r\n                            \r\n                            <span id='input_6_22_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\r\n                                                    <input type='text' name='input_22.6' id='input_6_22_6' value=''   aria-required='false'     \/>\r\n                                                    <label for='input_6_22_6' class='gform-field-label gform-field-label--type-sub '>Surname<\/label>\r\n                                                <\/span>\r\n                            \r\n                        <\/div><\/fieldset><fieldset id=\"field_6_21\" class=\"gfield gfield--type-name gfield--width-full field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_21\" ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Nome<\/legend><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_6_21'>\r\n                            \r\n                            <span id='input_6_21_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\r\n                                                    <input type='text' name='input_21.3' id='input_6_21_3' value=''   aria-required='false'     \/>\r\n                                                    <label for='input_6_21_3' class='gform-field-label gform-field-label--type-sub '>Name<\/label>\r\n                                                <\/span>\r\n                            \r\n                            <span id='input_6_21_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\r\n                                                    <input type='text' name='input_21.6' id='input_6_21_6' value=''   aria-required='false'     \/>\r\n                                                    <label for='input_6_21_6' class='gform-field-label gform-field-label--type-sub '>Surname<\/label>\r\n                                                <\/span>\r\n                            \r\n                        <\/div><\/fieldset><div id=\"field_6_11\" class=\"gfield gfield--type-select gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_11\" ><label class='gfield_label gform-field-label' for='input_6_11'>Type of travel<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_11' id='input_6_11' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Train or bus<\/option><option value='Train' >Train<\/option><option value='Bus' >Bus<\/option><\/select><\/div><\/div><div id=\"field_6_25\" class=\"gfield gfield--type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_25\" ><h3 class=\"gsection_title\">Travel Details<\/h3><\/div><div id=\"field_6_29\" class=\"gfield gfield--type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_29\" ><label class='gfield_label gform-field-label' for='input_6_29'>Mode of purchase of the travel document<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_29' id='input_6_29' class='large gfield_select'  aria-describedby=\"gfield_description_6_29\"  aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Ticket office - self - online<\/option><option value='Ticket office' >Ticket office<\/option><option value='Self' >Self<\/option><option value='Online' >Online<\/option><\/select><\/div><div class='gfield_description' id='gfield_description_6_29'>(ticket office \u2013 self \u2013 online)<\/div><\/div><div id=\"field_6_30\" class=\"gfield gfield--type-text gfield--width-third gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_30\" ><label class='gfield_label gform-field-label' for='input_6_30'>Train number<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_30' id='input_6_30' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_6_31\" class=\"gfield gfield--type-text gfield--width-third gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_31\" ><label class='gfield_label gform-field-label' for='input_6_31'>Bus number<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_31' id='input_6_31' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_6_32\" class=\"gfield gfield--type-text gfield--width-third gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_32\" ><label class='gfield_label gform-field-label' for='input_6_32'>Ticket number<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_32' id='input_6_32' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_6_33\" class=\"gfield gfield--type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_33\" ><label class='gfield_label gform-field-label' for='input_6_33'>Departure station<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_33' id='input_6_33' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_6_34\" class=\"gfield gfield--type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_34\" ><label class='gfield_label gform-field-label' for='input_6_34'>Arrival station<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_34' id='input_6_34' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><fieldset id=\"field_6_35\" class=\"gfield gfield--type-time gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_35\" ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Scheduled departure time<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class=\"ginput_container ginput_complex gform-grid-row\">\r\n                        <div class='gfield_time_hour ginput_container ginput_container_time gform-grid-col' id='input_6_35'>\r\n                            <input type='number' maxlength='2' name='input_35[]' id='input_6_35_1' value=''  min='0' max='24' step='1'  placeholder='HH' aria-required='true'   \/> \r\n                            <label class='gform-field-label gform-field-label--type-sub hour_label screen-reader-text' for='input_6_35_1'>Hours<\/label>\r\n                        <\/div>\r\n                        <div class=\"below hour_minute_colon gform-grid-col\">:<\/div>\r\n                        <div class='gfield_time_minute ginput_container ginput_container_time gform-grid-col'>\r\n                            <input type='number' maxlength='2' name='input_35[]' id='input_6_35_2' value=''  min='0' max='59' step='1'  placeholder='MM' aria-required='true'  \/>\r\n                            <label class='gform-field-label gform-field-label--type-sub minute_label screen-reader-text' for='input_6_35_2'>Minutes<\/label>\r\n                        <\/div>\r\n                        \r\n                    <\/div><\/fieldset><fieldset id=\"field_6_36\" class=\"gfield gfield--type-date gfield--input-type-datefield gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_36\" ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Scheduled departure date<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div id='input_6_36' class='ginput_container ginput_complex gform-grid-row'>\r\n                                        <div class='gfield_date_day ginput_container ginput_container_date gform-grid-col' id='input_6_36_2_container'>\r\n                                            <input type='number' maxlength='2' name='input_36[]' id='input_6_36_2' value=''   aria-required='true'   placeholder='DD' min='1' max='31' step='1'\/>\r\n                                            <label for='input_6_36_2' class='gform-field-label gform-field-label--type-sub '>Day<\/label>\r\n                                        <\/div><div class='gfield_date_month ginput_container ginput_container_date gform-grid-col' id='input_6_36_1_container'>\r\n                                        <input type='number' maxlength='2' name='input_36[]' id='input_6_36_1' value=''   aria-required='true'   placeholder='MM' min='1' max='12' step='1'\/>\r\n                                        <label for='input_6_36_1' class='gform-field-label gform-field-label--type-sub '>Month<\/label>\r\n                                   <\/div><div class='gfield_date_year ginput_container ginput_container_date gform-grid-col' id='input_6_36_3_container'>\r\n                                        <input type='number' maxlength='4' name='input_36[]' id='input_6_36_3' value=''   aria-required='true'   placeholder='YYYY' min='1920' max='2027' step='1'\/>\r\n                                        <label for='input_6_36_3' class='gform-field-label gform-field-label--type-sub '>Year<\/label>\r\n                                   <\/div>\r\n                                <\/div><\/fieldset><fieldset id=\"field_6_37\" class=\"gfield gfield--type-time gfield--width-half field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_37\" ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Effective departure time (if not coinciding with the scheduled time)<\/legend><div class=\"ginput_container ginput_complex gform-grid-row\">\r\n                        <div class='gfield_time_hour ginput_container ginput_container_time gform-grid-col' id='input_6_37'>\r\n                            <input type='number' maxlength='2' name='input_37[]' id='input_6_37_1' value=''  min='0' max='24' step='1'  placeholder='HH' aria-required='false'   \/> \r\n                            <label class='gform-field-label gform-field-label--type-sub hour_label screen-reader-text' for='input_6_37_1'>Hours<\/label>\r\n                        <\/div>\r\n                        <div class=\"below hour_minute_colon gform-grid-col\">:<\/div>\r\n                        <div class='gfield_time_minute ginput_container ginput_container_time gform-grid-col'>\r\n                            <input type='number' maxlength='2' name='input_37[]' id='input_6_37_2' value=''  min='0' max='59' step='1'  placeholder='MM' aria-required='false'  \/>\r\n                            <label class='gform-field-label gform-field-label--type-sub minute_label screen-reader-text' for='input_6_37_2'>Minutes<\/label>\r\n                        <\/div>\r\n                        \r\n                    <\/div><\/fieldset><fieldset id=\"field_6_38\" class=\"gfield gfield--type-date gfield--input-type-datefield gfield--width-half field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_38\" ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Effective departure time<\/legend><div id='input_6_38' class='ginput_container ginput_complex gform-grid-row'>\r\n                                        <div class='gfield_date_day ginput_container ginput_container_date gform-grid-col' id='input_6_38_2_container'>\r\n                                            <input type='number' maxlength='2' name='input_38[]' id='input_6_38_2' value=''   aria-required='false'   placeholder='DD' min='1' max='31' step='1'\/>\r\n                                            <label for='input_6_38_2' class='gform-field-label gform-field-label--type-sub '>Day<\/label>\r\n                                        <\/div><div class='gfield_date_month ginput_container ginput_container_date gform-grid-col' id='input_6_38_1_container'>\r\n                                        <input type='number' maxlength='2' name='input_38[]' id='input_6_38_1' value=''   aria-required='false'   placeholder='MM' min='1' max='12' step='1'\/>\r\n                                        <label for='input_6_38_1' class='gform-field-label gform-field-label--type-sub '>Month<\/label>\r\n                                   <\/div><div class='gfield_date_year ginput_container ginput_container_date gform-grid-col' id='input_6_38_3_container'>\r\n                                        <input type='number' maxlength='4' name='input_38[]' id='input_6_38_3' value=''   aria-required='false'   placeholder='YYYY' min='1920' max='2027' step='1'\/>\r\n                                        <label for='input_6_38_3' class='gform-field-label gform-field-label--type-sub '>Year<\/label>\r\n                                   <\/div>\r\n                                <\/div><\/fieldset><fieldset id=\"field_6_39\" class=\"gfield gfield--type-time gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_39\" ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Scheduled arrival time<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class=\"ginput_container ginput_complex gform-grid-row\">\r\n                        <div class='gfield_time_hour ginput_container ginput_container_time gform-grid-col' id='input_6_39'>\r\n                            <input type='number' maxlength='2' name='input_39[]' id='input_6_39_1' value=''  min='0' max='24' step='1'  placeholder='HH' aria-required='true'   \/> \r\n                            <label class='gform-field-label gform-field-label--type-sub hour_label screen-reader-text' for='input_6_39_1'>Hours<\/label>\r\n                        <\/div>\r\n                        <div class=\"below hour_minute_colon gform-grid-col\">:<\/div>\r\n                        <div class='gfield_time_minute ginput_container ginput_container_time gform-grid-col'>\r\n                            <input type='number' maxlength='2' name='input_39[]' id='input_6_39_2' value=''  min='0' max='59' step='1'  placeholder='MM' aria-required='true'  \/>\r\n                            <label class='gform-field-label gform-field-label--type-sub minute_label screen-reader-text' for='input_6_39_2'>Minutes<\/label>\r\n                        <\/div>\r\n                        \r\n                    <\/div><\/fieldset><fieldset id=\"field_6_40\" class=\"gfield gfield--type-date gfield--input-type-datefield gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_40\" ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Scheduled arrival date<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div id='input_6_40' class='ginput_container ginput_complex gform-grid-row'>\r\n                                        <div class='gfield_date_day ginput_container ginput_container_date gform-grid-col' id='input_6_40_2_container'>\r\n                                            <input type='number' maxlength='2' name='input_40[]' id='input_6_40_2' value=''   aria-required='true'   placeholder='DD' min='1' max='31' step='1'\/>\r\n                                            <label for='input_6_40_2' class='gform-field-label gform-field-label--type-sub '>Day<\/label>\r\n                                        <\/div><div class='gfield_date_month ginput_container ginput_container_date gform-grid-col' id='input_6_40_1_container'>\r\n                                        <input type='number' maxlength='2' name='input_40[]' id='input_6_40_1' value=''   aria-required='true'   placeholder='MM' min='1' max='12' step='1'\/>\r\n                                        <label for='input_6_40_1' class='gform-field-label gform-field-label--type-sub '>Month<\/label>\r\n                                   <\/div><div class='gfield_date_year ginput_container ginput_container_date gform-grid-col' id='input_6_40_3_container'>\r\n                                        <input type='number' maxlength='4' name='input_40[]' id='input_6_40_3' value=''   aria-required='true'   placeholder='YYYY' min='1920' max='2027' step='1'\/>\r\n                                        <label for='input_6_40_3' class='gform-field-label gform-field-label--type-sub '>Year<\/label>\r\n                                   <\/div>\r\n                                <\/div><\/fieldset><fieldset id=\"field_6_41\" class=\"gfield gfield--type-time gfield--width-half field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_41\" ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Effective arrival time (if not coinciding with the scheduled time)<\/legend><div class=\"ginput_container ginput_complex gform-grid-row\">\r\n                        <div class='gfield_time_hour ginput_container ginput_container_time gform-grid-col' id='input_6_41'>\r\n                            <input type='number' maxlength='2' name='input_41[]' id='input_6_41_1' value=''  min='0' max='24' step='1'  placeholder='HH' aria-required='false'   \/> \r\n                            <label class='gform-field-label gform-field-label--type-sub hour_label screen-reader-text' for='input_6_41_1'>Hours<\/label>\r\n                        <\/div>\r\n                        <div class=\"below hour_minute_colon gform-grid-col\">:<\/div>\r\n                        <div class='gfield_time_minute ginput_container ginput_container_time gform-grid-col'>\r\n                            <input type='number' maxlength='2' name='input_41[]' id='input_6_41_2' value=''  min='0' max='59' step='1'  placeholder='MM' aria-required='false'  \/>\r\n                            <label class='gform-field-label gform-field-label--type-sub minute_label screen-reader-text' for='input_6_41_2'>Minutes<\/label>\r\n                        <\/div>\r\n                        \r\n                    <\/div><\/fieldset><fieldset id=\"field_6_42\" class=\"gfield gfield--type-date gfield--input-type-datefield gfield--width-half field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_42\" ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Effective arrival date<\/legend><div id='input_6_42' class='ginput_container ginput_complex gform-grid-row'>\r\n                                        <div class='gfield_date_day ginput_container ginput_container_date gform-grid-col' id='input_6_42_2_container'>\r\n                                            <input type='number' maxlength='2' name='input_42[]' id='input_6_42_2' value=''   aria-required='false'   placeholder='DD' min='1' max='31' step='1'\/>\r\n                                            <label for='input_6_42_2' class='gform-field-label gform-field-label--type-sub '>Day<\/label>\r\n                                        <\/div><div class='gfield_date_month ginput_container ginput_container_date gform-grid-col' id='input_6_42_1_container'>\r\n                                        <input type='number' maxlength='2' name='input_42[]' id='input_6_42_1' value=''   aria-required='false'   placeholder='MM' min='1' max='12' step='1'\/>\r\n                                        <label for='input_6_42_1' class='gform-field-label gform-field-label--type-sub '>Month<\/label>\r\n                                   <\/div><div class='gfield_date_year ginput_container ginput_container_date gform-grid-col' id='input_6_42_3_container'>\r\n                                        <input type='number' maxlength='4' name='input_42[]' id='input_6_42_3' value=''   aria-required='false'   placeholder='YYYY' min='1920' max='2027' step='1'\/>\r\n                                        <label for='input_6_42_3' class='gform-field-label gform-field-label--type-sub '>Year<\/label>\r\n                                   <\/div>\r\n                                <\/div><\/fieldset><fieldset id=\"field_6_44\" class=\"gfield gfield--type-checkbox gfield--type-choice gfield--width-half gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_44\" ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Reasons for the complaint<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox ' id='input_6_44'><div class='gchoice gchoice_6_44_1'>\r\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_44.1' type='checkbox'  value='Terms of sale of the tickets'  id='choice_6_44_1'   aria-describedby=\"gfield_description_6_44\"\/>\r\n\t\t\t\t\t\t\t\t<label for='choice_6_44_1' id='label_6_44_1' class='gform-field-label gform-field-label--type-inline'>Terms of sale of the tickets<\/label>\r\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_6_44_2'>\r\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_44.2' type='checkbox'  value='Systems of travel and booking information'  id='choice_6_44_2'   \/>\r\n\t\t\t\t\t\t\t\t<label for='choice_6_44_2' id='label_6_44_2' class='gform-field-label gform-field-label--type-inline'>Systems of travel and booking information<\/label>\r\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_6_44_3'>\r\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_44.3' type='checkbox'  value='Information before and during the travel'  id='choice_6_44_3'   \/>\r\n\t\t\t\t\t\t\t\t<label for='choice_6_44_3' id='label_6_44_3' class='gform-field-label gform-field-label--type-inline'>Information before and during the travel<\/label>\r\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_6_44_4'>\r\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_44.4' type='checkbox'  value='Bicycle transport'  id='choice_6_44_4'   \/>\r\n\t\t\t\t\t\t\t\t<label for='choice_6_44_4' id='label_6_44_4' class='gform-field-label gform-field-label--type-inline'>Bicycle transport<\/label>\r\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_6_44_5'>\r\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_44.5' type='checkbox'  value='Information in case of cancellation or delay'  id='choice_6_44_5'   \/>\r\n\t\t\t\t\t\t\t\t<label for='choice_6_44_5' id='label_6_44_5' class='gform-field-label gform-field-label--type-inline'>Information in case of cancellation or delay<\/label>\r\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_6_44_6'>\r\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_44.6' type='checkbox'  value='Assistance in case of cancellation or delay'  id='choice_6_44_6'   \/>\r\n\t\t\t\t\t\t\t\t<label for='choice_6_44_6' id='label_6_44_6' class='gform-field-label gform-field-label--type-inline'>Assistance in case of cancellation or delay<\/label>\r\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_6_44_7'>\r\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_44.7' type='checkbox'  value='Alternative transport or reimbursement in case of cancellation of services, delay in the departure or missed connection'  id='choice_6_44_7'   \/>\r\n\t\t\t\t\t\t\t\t<label for='choice_6_44_7' id='label_6_44_7' class='gform-field-label gform-field-label--type-inline'>Alternative transport or reimbursement in case of cancellation of services, delay in the departure or missed connection<\/label>\r\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_6_44_8'>\r\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_44.8' type='checkbox'  value='Delays, missed connections and cancellations'  id='choice_6_44_8'   \/>\r\n\t\t\t\t\t\t\t\t<label for='choice_6_44_8' id='label_6_44_8' class='gform-field-label gform-field-label--type-inline'>Delays, missed connections and cancellations<\/label>\r\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_6_44_9'>\r\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_44.9' type='checkbox'  value='Passengers\u2019 rights information'  id='choice_6_44_9'   \/>\r\n\t\t\t\t\t\t\t\t<label for='choice_6_44_9' id='label_6_44_9' class='gform-field-label gform-field-label--type-inline'>Passengers\u2019 rights information<\/label>\r\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_6_44_11'>\r\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_44.11' type='checkbox'  value='Advance payment in case of death or lesions of a passenger \/ Minimum insurance'  id='choice_6_44_11'   \/>\r\n\t\t\t\t\t\t\t\t<label for='choice_6_44_11' id='label_6_44_11' class='gform-field-label gform-field-label--type-inline'>Advance payment in case of death or lesions of a passenger \/ Minimum insurance<\/label>\r\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_6_44_12'>\r\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_44.12' type='checkbox'  value='Quality of the service'  id='choice_6_44_12'   \/>\r\n\t\t\t\t\t\t\t\t<label for='choice_6_44_12' id='label_6_44_12' class='gform-field-label gform-field-label--type-inline'>Quality of the service<\/label>\r\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_6_44_13'>\r\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_44.13' type='checkbox'  value='Difficulty in filing the complaint'  id='choice_6_44_13'   \/>\r\n\t\t\t\t\t\t\t\t<label for='choice_6_44_13' id='label_6_44_13' class='gform-field-label gform-field-label--type-inline'>Difficulty in filing the complaint<\/label>\r\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_6_44_14'>\r\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_44.14' type='checkbox'  value='Rights of disabled people or with reduced mobility'  id='choice_6_44_14'   \/>\r\n\t\t\t\t\t\t\t\t<label for='choice_6_44_14' id='label_6_44_14' class='gform-field-label gform-field-label--type-inline'>Rights of disabled people or with reduced mobility<\/label>\r\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_6_44_15'>\r\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_44.15' type='checkbox'  value='No adoption of measures for the personal safety of passengers'  id='choice_6_44_15'   \/>\r\n\t\t\t\t\t\t\t\t<label for='choice_6_44_15' id='label_6_44_15' class='gform-field-label gform-field-label--type-inline'>No adoption of measures for the personal safety of passengers<\/label>\r\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_6_44_16'>\r\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_44.16' type='checkbox'  value='Flexibility or limitative clauses in the transport agreement'  id='choice_6_44_16'   \/>\r\n\t\t\t\t\t\t\t\t<label for='choice_6_44_16' id='label_6_44_16' class='gform-field-label gform-field-label--type-inline'>Flexibility or limitative clauses in the transport agreement<\/label>\r\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_6_44_17'>\r\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_44.17' type='checkbox'  value='Other'  id='choice_6_44_17'   \/>\r\n\t\t\t\t\t\t\t\t<label for='choice_6_44_17' id='label_6_44_17' class='gform-field-label gform-field-label--type-inline'>Other<\/label>\r\n\t\t\t\t\t\t\t<\/div><\/div><\/div><div class='gfield_description' id='gfield_description_6_44'>Please indicate a check mark close to the relevant entry. It is possible to indicate one or more complaints. For information regarding the passengers\u2019 rights of the transport services with buses recognised by the (EC) regulations n. 1371\/2007, it is possible to visit the website of the Transport Regulation Authority at the address <a href=\"https:\/\/www.autorita-trasporti.it\/tutela-diritti-dei-passeggeri-trasporto-ferroviario\/\">https:\/\/www.autorita-trasporti.it\/tutela-diritti-dei-passeggeri-trasporto-ferroviario\/<\/a><\/div><\/fieldset><div id=\"field_6_45\" class=\"gfield gfield--type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_45\" ><label class='gfield_label gform-field-label' for='input_6_45'>Altro (specificare il motivo)<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_45' id='input_6_45' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><fieldset id=\"field_6_55\" class=\"gfield gfield--type-checkbox gfield--type-choice gfield--width-half gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_55\" ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Reasons for the complaint<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox ' id='input_6_55'><div class='gchoice gchoice_6_55_1'>\r\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_55.1' type='checkbox'  value='Terms and conditions or discriminatory tariffs'  id='choice_6_55_1'   aria-describedby=\"gfield_description_6_55\"\/>\r\n\t\t\t\t\t\t\t\t<label for='choice_6_55_1' id='label_6_55_1' class='gform-field-label gform-field-label--type-inline'>Terms and conditions or discriminatory tariffs<\/label>\r\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_6_55_2'>\r\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_55.2' type='checkbox'  value='Rights of disabled people or with reduced mobility'  id='choice_6_55_2'   \/>\r\n\t\t\t\t\t\t\t\t<label for='choice_6_55_2' id='label_6_55_2' class='gform-field-label gform-field-label--type-inline'>Rights of disabled people or with reduced mobility<\/label>\r\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_6_55_3'>\r\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_55.3' type='checkbox'  value='Travel information'  id='choice_6_55_3'   \/>\r\n\t\t\t\t\t\t\t\t<label for='choice_6_55_3' id='label_6_55_3' class='gform-field-label gform-field-label--type-inline'>Travel information<\/label>\r\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_6_55_4'>\r\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_55.4' type='checkbox'  value='Passengers\u2019 rights information'  id='choice_6_55_4'   \/>\r\n\t\t\t\t\t\t\t\t<label for='choice_6_55_4' id='label_6_55_4' class='gform-field-label gform-field-label--type-inline'>Passengers\u2019 rights information<\/label>\r\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_6_55_5'>\r\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_55.5' type='checkbox'  value='Difficulty in filing the complaint'  id='choice_6_55_5'   \/>\r\n\t\t\t\t\t\t\t\t<label for='choice_6_55_5' id='label_6_55_5' class='gform-field-label gform-field-label--type-inline'>Difficulty in filing the complaint<\/label>\r\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_6_55_6'>\r\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_55.6' type='checkbox'  value='Other'  id='choice_6_55_6'   \/>\r\n\t\t\t\t\t\t\t\t<label for='choice_6_55_6' id='label_6_55_6' class='gform-field-label gform-field-label--type-inline'>Other<\/label>\r\n\t\t\t\t\t\t\t<\/div><\/div><\/div><div class='gfield_description' id='gfield_description_6_55'>Please indicate a check mark close to the relevant entry. It is possible to indicate one or more complaints. For information regarding the passengers\u2019 rights of the transport services with buses recognised by the (EC) regulations n. 1371\/2007, it is possible to visit the website of the Transport Regulation Authority at the address <a href=\"https:\/\/www.autorita-trasporti.it\/tutela-diritti-dei-passeggeri-trasporto-su-autobus\/\">https:\/\/www.autorita-trasporti.it\/tutela-diritti-dei-passeggeri-trasporto-su-autobus\/<\/a><\/div><\/fieldset><div id=\"field_6_56\" class=\"gfield gfield--type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_56\" ><label class='gfield_label gform-field-label' for='input_6_56'>Altro (specificare il motivo)<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_56' id='input_6_56' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><fieldset id=\"field_6_48\" class=\"gfield gfield--type-radio gfield--type-choice gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_48\" ><legend class='gfield_label gform-field-label' >Please select how to receive the reimbursement if due<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_6_48'>\r\n\t\t\t<div class='gchoice gchoice_6_48_0'>\r\n\t\t\t\t\t<input class='gfield-choice-input' name='input_48' type='radio' value='Substitute travel document'  id='choice_6_48_0' onchange='gformToggleRadioOther( this )'    \/>\r\n\t\t\t\t\t<label for='choice_6_48_0' id='label_6_48_0' class='gform-field-label gform-field-label--type-inline'>Substitute travel document<\/label>\r\n\t\t\t<\/div>\r\n\t\t\t<div class='gchoice gchoice_6_48_1'>\r\n\t\t\t\t\t<input class='gfield-choice-input' name='input_48' type='radio' value='Cash'  id='choice_6_48_1' onchange='gformToggleRadioOther( this )'    \/>\r\n\t\t\t\t\t<label for='choice_6_48_1' id='label_6_48_1' class='gform-field-label gform-field-label--type-inline'>Cash<\/label>\r\n\t\t\t<\/div>\r\n\t\t\t<div class='gchoice gchoice_6_48_2'>\r\n\t\t\t\t\t<input class='gfield-choice-input' name='input_48' type='radio' value='Btransfer'  id='choice_6_48_2' onchange='gformToggleRadioOther( this )'    \/>\r\n\t\t\t\t\t<label for='choice_6_48_2' id='label_6_48_2' class='gform-field-label gform-field-label--type-inline'>Btransfer<\/label>\r\n\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_6_47\" class=\"gfield gfield--type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_47\" ><label class='gfield_label gform-field-label' for='input_6_47'>IBAN<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_47' id='input_6_47' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_6_52\" class=\"gfield gfield--type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_52\" ><label class='gfield_label gform-field-label' for='input_6_52'>BIC\/SWIFT<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_52' id='input_6_52' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_6_51\" class=\"gfield gfield--type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_51\" ><label class='gfield_label gform-field-label' for='input_6_51'>Account holder<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_51' id='input_6_51' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_6_53\" class=\"gfield gfield--type-fileupload gfield--width-full gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_53\" ><label class='gfield_label gform-field-label' for='gform_browse_button_6_53'>Copy of an ID and the copy of the travel document<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_fileupload'><div id='gform_multifile_upload_6_53' data-settings='{&quot;runtimes&quot;:&quot;html5,flash,html4&quot;,&quot;browse_button&quot;:&quot;gform_browse_button_6_53&quot;,&quot;container&quot;:&quot;gform_multifile_upload_6_53&quot;,&quot;drop_element&quot;:&quot;gform_drag_drop_area_6_53&quot;,&quot;filelist&quot;:&quot;gform_preview_6_53&quot;,&quot;unique_names&quot;:true,&quot;file_data_name&quot;:&quot;file&quot;,&quot;url&quot;:&quot;https:\\\/\\\/ferrovieappulolucane.it\\\/?gf_page=42c18a4a8921c61&quot;,&quot;flash_swf_url&quot;:&quot;https:\\\/\\\/ferrovieappulolucane.it\\\/wp-includes\\\/js\\\/plupload\\\/plupload.flash.swf&quot;,&quot;silverlight_xap_url&quot;:&quot;https:\\\/\\\/ferrovieappulolucane.it\\\/wp-includes\\\/js\\\/plupload\\\/plupload.silverlight.xap&quot;,&quot;filters&quot;:{&quot;mime_types&quot;:[{&quot;title&quot;:&quot;Allowed Files&quot;,&quot;extensions&quot;:&quot;pdf,jpg,png,jpeg&quot;}],&quot;max_file_size&quot;:&quot;4194304b&quot;},&quot;multipart&quot;:true,&quot;urlstream_upload&quot;:false,&quot;multipart_params&quot;:{&quot;form_id&quot;:6,&quot;field_id&quot;:53},&quot;gf_vars&quot;:{&quot;max_files&quot;:&quot;6&quot;,&quot;message_id&quot;:&quot;gform_multifile_messages_6_53&quot;,&quot;disallowed_extensions&quot;:[&quot;php&quot;,&quot;asp&quot;,&quot;aspx&quot;,&quot;cmd&quot;,&quot;csh&quot;,&quot;bat&quot;,&quot;html&quot;,&quot;htm&quot;,&quot;hta&quot;,&quot;jar&quot;,&quot;exe&quot;,&quot;com&quot;,&quot;js&quot;,&quot;lnk&quot;,&quot;htaccess&quot;,&quot;phtml&quot;,&quot;ps1&quot;,&quot;ps2&quot;,&quot;php3&quot;,&quot;php4&quot;,&quot;php5&quot;,&quot;php6&quot;,&quot;py&quot;,&quot;rb&quot;,&quot;tmp&quot;]}}' class='gform_fileupload_multifile'>\r\n\t\t\t\t\t\t\t\t\t\t<div id='gform_drag_drop_area_6_53' class='gform_drop_area gform-theme-field-control'>\r\n\t\t\t\t\t\t\t\t\t\t\t<span class='gform_drop_instructions'>Drop files here or <\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t<button type='button' id='gform_browse_button_6_53' class='button gform_button_select_files gform-theme-button gform-theme-button--control' aria-describedby=\"gfield_upload_rules_6_53 gfield_description_6_53\"  >Select files<\/button>\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div><span class='gfield_description gform_fileupload_rules' id='gfield_upload_rules_6_53'>Accepted file types: pdf, jpg, png, jpeg, Max. file size: 4 MB, Max. files: 6.<\/span><ul class='validation_message--hidden-on-empty gform-ul-reset' id='gform_multifile_messages_6_53'><\/ul> <!-- Leave <ul> empty to support CSS :empty selector. --><\/div><div id='gform_preview_6_53' class='ginput_preview_list'><\/div><div class='gfield_description' id='gfield_description_6_53'>Attach a photo or a scan of your ID d'identit\u00e0 and the copy of the travel document<\/div><\/div><div id=\"field_6_54\" class=\"gfield gfield--type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_54\" ><label class='gfield_label gform-field-label' for='input_6_54'>Description<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_54' id='input_6_54' class='textarea large'  aria-describedby=\"gfield_description_6_54\"   aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><div class='gfield_description' id='gfield_description_6_54'>Please describe the event with regard to all the entries you have checked<\/div><\/div><div id=\"field_6_8\" class=\"gfield gfield--type-html infobox gfield_html gfield_html_formatted field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_8\" >Information on the processing of personal data pursuant to Articles 13-14 of EU Regulation 2016\/679. We inform users that the data provided will be used for statistical purposes only. Under no circumstances will the data be transferred to third parties.<br><a href=\"https:\/\/ferrovieappulolucane.it\/wp-content\/uploads\/2024\/02\/Privacy_reclami_treno.pdf\" target=\"_blank\">Click here<\/a> to view the complete privacy policy.<br>All fields marked with an asterisk (*) must be completed.<\/div><fieldset id=\"field_6_57\" class=\"gfield gfield--type-consent gfield--type-choice gfield--input-type-consent gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_57\" ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Privacy Consent<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_container ginput_container_consent'><input name='input_57.1' id='input_6_57_1' type='checkbox' value='1'   aria-required=\"true\" aria-invalid=\"false\"   \/> <label class=\"gform-field-label gform-field-label--type-inline gfield_consent_label\" for='input_6_57_1' >I agree to the treatment of my personal information<\/label><input type='hidden' name='input_57.2' value='I agree to the treatment of my personal information' class='gform_hidden' \/><input type='hidden' name='input_57.3' value='6' class='gform_hidden' \/><\/div><\/fieldset><div id=\"field_6_58\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_6_58\" ><label class='gfield_label gform-field-label' for='input_6_58'>Email<\/label><div class='ginput_container'><input name='input_58' id='input_6_58' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_6_58'>This field is for validation purposes and should be left unchanged.<\/div><\/div><\/div><\/div>\r\n        <div class='gform-footer gform_footer top_label'> <input type='submit' id='gform_submit_button_6' class='gform_button button' onclick='gform.submission.handleButtonClick(this);' value='Invia'  \/> \r\n            <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_6' value='postback' \/>\r\n            <input type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_6' id='gform_theme_6' value='gravity-theme' \/>\r\n            <input type='hidden' class='gform_hidden' name='gform_style_settings' data-js='gform_style_settings_6' id='gform_style_settings_6' value='[]' \/>\r\n            <input type='hidden' class='gform_hidden' name='is_submit_6' value='1' \/>\r\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='6' \/>\r\n            \r\n            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' \/>\r\n            <input type='hidden' class='gform_hidden' 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